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Service Administrator
1 week ago
Job Advert
Our Client is seeking an experienced Service Administrator, who thrives in a busy environment to join a team scheduling engineers and providing office-based administrative support.
**Responsibilities**
- Answering calls from clients in a professional manner, ensuring a clear understanding of the client’s needs and booking calls onto the software system.
- Responsible for scheduling and booking all Engineers' work on the service software package, including emergency calls (for which training will be provided.)
- Producing quotations for client work, ensuring all relevant information is included.
- Raising purchase orders.
- Ordering all parts and keeping all logs up to date.
- Responsible for managing an accurate and effective filing system, keeping all paper-based and electronic files in order.
- Working as part of a team, providing cover in the office, including any administration duties as required.
**Requirements**:
- Previous experience of working in an administrative/service dept role is an advantage
- Good IT skills with experience in using Microsoft Office products, including Outlook, Word, Excel and PowerPoint.
- Good general standard of education including GCSE (or equivalent) Mathematics and English Language grade A-C.
**Skills**:
- Ability to establish and maintain effective working relationships
- Excellent interpersonal and communication skills
- Calm and professional manner
- Excellent customer service skills
- Strong organisational skills, including proven ability to prioritise and work to deadlines
- Excellent time management
- Able to work well under pressure
- Self-motivated with enthusiasm and willing to learn
- Ability to work on own initiative and as part of a team
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