Cover Supervisor Hotel Canary Wharf

3 weeks ago

London, United Kingdom Brothers Grup Ltd Full time

All applicants must be able to provide evidence of their Right to Work in the UK.

Shift - 09.99am -17.00pm with 30 min brake not paid.

Employee Benefits - What we offer you

Role Overview

The main aim of this role is to provide a warm and welcoming experience to customers arriving at the hotel, through-out their stay, until check-out. Enhancing the customer experience by supporting the Guest Services Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner.

The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback.

Reporting to: Guest Services Manager and Guest Services Supervisor

**Salary**: £11 per hour

Main Responsibilities

To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel

To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.

To take pride in maintaining a high standard in personal appearance and demeanor.

To have a good working knowledge of all departments of the Hotel.

To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.

To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner

To be efficient and well-informed in taking restaurant reservations, in the absence of the Head Supersisor - availability, prices and any restrictions.

To take pride in being well-informed of the ‘market;
- all aspects of accommodation as well and other hotel services.

Fully understand all of the Hotel facilities, hours of activity and pricing to provide customers with information on the whole Coniston experience

Maximise sales of the Hotel’s facilities and Estate activities when checking guests in

To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.

To know and understand the current policies and procedures of the Hotel.

To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.

To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.

To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity.

To be aware of complaints/problems and bring them to the attention of the Guest Services Manager, Duty Manager and to offer assistance using your integrity.

To be fully aware of the Hotel’s Fire Safety procedures and Health Safety

Person Specification

Essential

You genuinely care about the guest and seek to exceed their expectations

Experience of working in a fast paced and system driven environment.

Confident and eloquent when speaking on calls

Have excellent numeral and written skills

Have excellent organizational skills

Passionate about customer service

Enthusiastic and positive outlook

Flexible approach to working hours as business needs dictate

The ability to respond quickly and positively to a range of work situations

A good level of computer literacy (outlook, word, PowerPoint and excel)

At all times portray a professional image by wearing the uniform provided

Desirable

Displays a solution based approach to any situation

Previous experience in working in Superivisor Hotel

Has a can-do, will-do attitude

**Salary**: £10.99-£11.00 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- London, E14 8GF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Teaching: 1 year (preferred)

Licence/Certification:

- QTS (preferred)

Work Location: In person

Reference ID: Cover Supervisor
Expected start date: 04/07/2023

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