Maintenance Operative

6 months ago

Glasgow, United Kingdom Moda Full time

**Job description**

**Full Job Description**

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality, PBSA or private rental sector preferred). You and the team will work together to achieve your goals, and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.

**Overview of Role**

**Main responsibilities**:

- Support apartment maintenance inspections ensuring turnaround of apartments, adhering to site KPIs (Basic painting & decorating)
- Painting of communal areas
- Maintenance and updating of operating systems
- To coordinate and lead jobs in a timely manner - Resident ticket management
- Support the Maintenance Manager with Weekly/monthly/quarterly PPM testing
- Support apartment maintenance inspections
- Manage working relationships with suppliers and contractors
- Provide informed and accurate response to residents regarding maintenance tickets (meeting all agreed KPIs)
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Regularly review customer satisfaction from residents regarding Maintenance in the neighbourhood
- Responsible for safe on-site storage of maintenance supplies & materials and stock
- Maintain accurate H&S records

**Maintenance Duties**:

- Maintenance and updating of operating systems
- To coordinate and lead jobs in a timely manner - Resident ticket management
- Support the Maintenance Manager with Weekly/monthly/quarterly PPM testing
- Assist Maintenance Manager to monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
- Responsible for safe on-site storage of maintenance supplies & materials and stock
- Maintain accurate H&S records
- Support apartment maintenance inspections

**Experience**:

- Previous experience in residential property (hospitality, PBSA or private rental sector preferred)
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills

**Building Operations**:

- Detailed knowledge of the building and apartments
- Manage the day-to-day relationships with PPM service providers
- Emergency or incident escalation
- Communicate in line with brand values
- Attend out of hours emergencies if required
- Furniture delivery and stock check recording (per apartment)

**Knowledge, Attitude & Skills**:

- Excellent analytical and interpersonal skills
- Proactive and dynamic approach with the ability to work well under pressure
- Accuracy and attention to detail
- Experience of working to targets
- A logical thinker who can spot errors and resolve issues
- Acts with integrity and professionalism
- Excellent communication skills displaying sensitivities to and understanding of residents’ need
- Well-groomed and of smart appearance
- Flexibility and adaptability
- Good level of computer literacy using Microsoft Word, Excel and Outlook
- With training, able to use other systems and software packages
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- To ensure confidentiality and security of all business, client and customer documentation/ information
- Problem solving and well organised

**Marketing & Leasing**:

- Ensure void periods are minimised by prompt turn-around of apartments following end of tenancy
- Provide feedback on suggestion for improvements to reduce voids
- Support inventory and check out inspections
- Propose marketing material to encourage residents to report maintenance and utilise services (cleaning, maintenance)

**HEALTH & SAFETY**

Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual.

**EQUAL OPPORTUNITIES**

Moda is committed to providing a non-discriminatory and harassment free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties.

**Job Types**: Full-time, Permanent

Pay: £23,500.00 - £24,000.00 per year (Dependent on experience)

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- Paid volunteer time
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supple

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