Customer Self Service Operations

3 months ago

Farnborough, United Kingdom Exclaimer Full time

**Description**:
**Your new company**

A tech scale up with Big Plans...When you join
**Exclaimer,** you will be joining a global SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

**Not heard of us?**

As part of this growth we are looking for a
**Customer**
**Self Service Operative. **You will work with available data, providing insights and analysis to the Self-Service Team; helping optimise systems including the public knowledgebase, chatbot, automations and AI integrations.

**Key Responsibilities**:

- Producing reports of self-service data.
- Interpreting and drawing conclusions on data to create knowledgebase improvement tasks
- Researching common issues to help interpret customer requirements.
- Presenting findings to colleagues.
- Suggesting knowledgebase improvements to the Technical Authors.
- Making improvements to the chatbot workflows.
- Aiding the Support Management team with reporting to help inform on changes to Support.

**Skills, Knowledge and Expertise**:

- Strong communication skills, both written and oral.
- Great organisational skills, with the ability to manage competing priorities and deliver to deadlines.
- Experience with Microsoft Excel or similar to explore data using formulas and graphs.
- Experience with the Zendesk suite.(desirable)
- 2+ years experience in a customer services role

**Benefits**:
We offer you a challenging job in a growing international software company with a competitive remuneration structure. You will be part of a fun and hardworking team.
- Join a fast-growing SaaS company
- Work in an exciting, collaborative environment
- Hybrid/remote working
- Casual dress code
- Flexible Schedule
- Paid Time Off

We work flexibly at Exclaimer (choose a work from home/office arrangement that suits you). Some meetings and planning sessions would be in either our Farnborough or London office so some travel/in office attendance preferred

We default to running our recruitment process virtually

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

**Exclaimer does not accept agency CVs unless specifically engaged on**
**the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Exclaimer is not responsible for any fees related to unsolicited CVs.**

**About Exclaimer**:
At Exclaimer, we’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.

Working for us is both challenging and rewarding. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.

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