Theatre Ushers for The Play That Goes Wrong at The

3 weeks ago


London, United Kingdom Nimax Theatres Full time

Theatre Usher

(Front of House Performance Staff)

Job description

**Job title**: Front of House Performance Staff

**Reports to**:Theatre Management

**Key internal contacts**: Customer Experience Manager

Theatre Supervisor

Retail Supervisor

Bar Supervisor

Box Office

Stage Department

Electrics Department

About Nimax Theatres

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End
- the Apollo, Duchess, Garrick, Lyric, Palace and Vaudeville.

Our theatres currently have a combined capacity of 5,000 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.

We are a unique, diverse, loyal, family team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

About the role

The Front of House Performance Staff will be engaging with diverse theatre audiences while delivering an excellent customer experience in a safe way.

The Front of House Performance Staff role is primarily evening and weekend shift work with shifts being approximately 3.75 hours each.

**Applicants must be able to commit to 8 shifts a week following the below schedule and be available to start immediately. Please note that the shift start time is approximately 90 minutes before the performance time.**

The basic rate of pay for this role is £10.84 per hour.

Performance Schedule

The Play That Goes Wrong

Tuesday 7:30pm

Wednesday 7:30pm

Thursday 7:30pm

Friday 7:30pm

Saturday 2:30pm & 7:30pm

Sunday 3pm & 7pm

Key duties and responsibilities
- Welcome - to actively engage with customers to make them feel expected, welcome, important and comfortable, providing a customer experience excellence.
- Helpful - to observe, listen and react to the customer’s needs, making each experience as easy and enjoyable as possible.
- Accountable & Consistent - to take responsibility for the success of the customer’s Nimax experience and to deliver this experience consistently, playing an active role in the health, safety and security of the customers, staff members and theatre.
- Compliance - to comply with all licensing regulations.
- Revenue - to actively increase revenue through retail sales.

Customer Experience
- Comply with the Nimax Theatres experience standards to provide a customer experience excellence for every customer.
- Ensure the theatre remains clean, hygienic and is immaculately presented at all times.
- Conduct safety checks and security checks as instructed.
- Understand that customers have questions and be knowledgeable about the theatre, retail operation and current production in order to answer them.
- Proactively direct customers to the auditorium, toilets and bars. Make announcements or provide other information as directed. Re-seat customers as directed by the theatre box office.
- Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the duty manager.
- Conduct ticket checks. Help customers locate their seats. Seat latecomers quickly and discreetly at the times prescribed.
- Together with the theatre box office, resolve double bookings and other seating issues to ensure no customer’s visit to the theatre is unduly disrupted.
- Monitor the auditorium during the performance ensuring the audience members are safe, that the producer’s filming and photography policy is adhered to and that disruptions are kept to a minimum.
- To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders.

Health and Safety
- Participate in all required safety and security training and drills.
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices.
- Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills.
- Participate in and comply with arrangements laid out in the Company’s Health and Hygiene manual.
- Participate in the theatre’s cleaning and sanitizing procedures.
- Adhere to all Covid 19 related procedures.

Retail Programme
- Prepare bar and retail point of sale positions in line with hygiene and merchandising standards.
- Proactively sell retail products to customers, with the goal of improving the customer’s experience.
- Make customers aware of any current promotions at the time of sale.
- Record all sales transactions in the designated electrical point of sale (till) system.
- Prepare any pre-ordered items or drinks purchased via an app, website or similar.
- Be fully knowledgeable about the entire range of products on sale, including individual portion


  • Theatre Usher

    2 weeks ago


    London, United Kingdom Nimax Theatres Ltd Full time

    Responsible to: Theatre Management Theatre Management, Theatre Supervisors, Box Office, Stage Department, Electrics Department About Nimax Theatres Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End – the Apollo, Duchess,...

  • Theatre Usher

    2 weeks ago


    London, United Kingdom Nimax Theatres Ltd Full time

    Front of House Assistant Job description Department: Front Of House Responsible to: Theatre Management Key internal contacts: Theatre Management, Theatre Supervisors, Box Office, Stage Department, Electrics Department About Nimax Theatres Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation...

  • Bar Supervisor

    7 days ago


    North London, United Kingdom Park Theatre Full time

    **Bar Supervisor** The Park Pizza is looking for an experienced Bartender with a passion for exceptional service to join the exciting restaurant opening. Park Theatre opened in May 2013 after three years of planning and building and is comprised of Park200 (a 200-seat theatre with stalls and circle), Park90 (a flexible studio space), the Morris Space (a...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £13.27 per hour - **Type**: Casual - **Closing Date**: 22-06-2023 at 10:00 - **Location**: Phoenix Theatre, 110 Charing Cross Road London Greater London WC2H 0JP **Cover Customer Experience Supervisor** The Phoenix Theatre is a busy musical house in the heart of London and is looking for a **Cover Customer Experience...


  • North London, United Kingdom Park Theatre Full time

    **About us** Park Theatre opened in May 2013 after three years of planning and building and is comprised of Park200 (a 200 seat theatre with stalls and circle), Park90 (a flexible studio space), the Morris Space (a multifunctional room used for rehearsals, workshops, readings and the majority of our creative learning activity); the Café Bar and additional...


  • London, United Kingdom The Old Vic Full time

    **Department/Team**: Front of House/Theatre Management Team **Responsible to**:Front of House Manager **Contract**: Fixed Term Zero Hours Contract **Location**: The Old Vic, 103 The Cut, London, SE1 8NB **Hours**: Required to work on an ad hoc casual basis. Working hours vary from week to week and will include late nights where event/bar work is...

  • Finance Assistant

    13 hours ago


    London, Greater London, United Kingdom The National Theatre Full time

    We are looking for a Finance Assistant to join the National Theatre Finance Team.The purpose of the roleThe Finance Assistant supports the Management Accountants in managing the budget of the fundraising department. They also assist them in providing high quality and timely reporting and analysis for the theatre. The role will work closely with finance...


  • London, United Kingdom National Theatre Full time

    We are looking for a Schools Engagement Assistant to join the National Theatre Learning and National Partnerships Team. The purpose of the role The Schools Engagement Assistant plays a key role in the administration and delivery of a high-quality programme of live and digital events, projects, resources and platforms, working across all educational...

  • Finance Assistant

    12 hours ago


    London (Greater), United Kingdom The National Theatre Full time

    We are looking for a Finance Assistant to join the National Theatre Finance Team. The purpose of the role The Finance Assistant supports the Management Accountants in managing the budget of the fundraising department. They also assist them in providing high quality and timely reporting and analysis for the theatre. The role will work closely with...


  • London, United Kingdom The MOLE Clinic Ltd Full time

    _Theatre Healthcare Assistant - Skin Surgery_ **Job description** The Mole Clinic is the UK's leading independent skin cancer screening and treatment clinic. We are highly rated by our patients. Continued growth has meant that we are looking for HCA's with local anaesthetic theatre experience to join our team to assist the Consultant Dermatologists and...


  • London, Greater London, United Kingdom The Ambassador Theatre Group Full time

    Sonia Friedman Productions (SFP) is a West End and Broadway production company responsible for some of the most successful theatre productions around the world.Since 1990, SFP has developed, initiated, and produced over 185 new productions and together the company has won 58 Olivier Awards, 34 Tonys and 3 BAFTAs. In 2019, Sonia Friedman CBE was awarded...


  • London, United Kingdom Association of British Theatre Technicians Full time

    Senior Sound and Video Technician (Sound Specialism) at National Theatre Based: London Position: Senior Sound and Video Technician (Sound Specialism) The Senior Sound & Video Technician (BECTU Grade 3B) is a hands-on, operational role working directly on performances, based within the NT Sound & Video department. You will play a key role in the production...


  • London, United Kingdom Ambassador Theatre Group Full time

    Box Office Sales Advisor ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is...


  • London, United Kingdom Circle Health Group Full time

    Sloane Hospital - Beckenham Theatre Practitioner The Sloane Hospital 5 Hours & Permanent The Sloane Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle...


  • London, United Kingdom Circle Health Group Full time

    Blackheath Hospital - London Theatre Practitioner - Scrub The Blackheath Hospital 5 Hours & Permanent The Blackheath Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...


  • London, United Kingdom The National Theatre Full time

    We are looking for a Accounts Payable Assistant to join the National Theatre Development Team. The purpose of the role is to support the Accounts Payable Supervisor in the day to day running of the Purchase Ledger, ensuring that we pay supplier invoices in a timely and efficient manner, continuously maximising gains from technology and reviewing processes...

  • Play Therapist

    12 hours ago


    London, Greater London, United Kingdom The Nia project Full time

    About the organisationnia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men's violence; contributing to ending male violence against...


  • London, United Kingdom The Ambassador Theatre Group Full time

    Finance Business Partner - Ticketing ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality....


  • Beckenham, Greater London, United Kingdom Circle Health Group Full time

    Sloane Hospital - Beckenham Theatre Practitioner The Sloane Hospital 5 Hours & Permanent The Sloane Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle...


  • Croydon, Greater London, United Kingdom Circle Health Group Full time

    Shirley Oaks Hospital - Croydon Theatre Practitioner The Shirley Oaks Hospital 5 Hours & Permanent The Shirley Oaks Hospital in Croydon is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...