Theatre Usher

Responsible to: Theatre Management
Theatre Management, Theatre Supervisors, Box Office, Stage Department, Electrics Department
About Nimax Theatres
Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, sohoplace, which has a close operational relationship with Nimax Theatr es.
Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.
The Front of House Assist fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. The Front of House Assistant role is primarily evening and weekend shift work with shifts being approximately 3.Participate in all required safety and security training, including regular drills.
Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy , and any relevant method statements, risk assessments and policies.
Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans, and attend regular training and drills for emergency procedures.
Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.
Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).
Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.
Ensure the theatre remains clean, hygienic, and is always immaculately presented.
Maintain up-to-date knowledge of the theatre and retail operations, and the current production in order to effectively answer any queries from audience members.
Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.
Help audience members to locate their seats.
Re-seat patrons to alternative seats as directed by the theatre Box Office and Theatre Management.
Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.
Monitor the auditorium throughout the performance to ensure audience members remain safe, that the current production’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.
Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety, and minimising disruption.
Maintain high standards of cleanliness and presentation by performing a thorough clean-up of Front Of House areas at the end of each performance, and reporting any substantial issues to the theatre’s cleaning contractor.
Assist Theatre Management with any functions, events, VIP visitors etc. Commercial
Proactively sell drinks, confectionery, programmes, ice cream and merchandise to audience members, to enhance their visit experience.
Make audience members aware of any current promotions, and upsell where appropriate, actively participating in company-wide and theatre incentives.
Legal
Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws, including accurate completion of ‘Authorisation to sell alcohol’ paperwork upon employment (if aged 18+).
Thorough enforcement of the Company’s ‘Challenge 21’ policy when selling age-restricted items.
Assist in the ongoing training of new staff members, as requested by Theatre Management.
Carry out any other duties as reasonably requested by Theatre Management.
Actively work to reduce waste through environmentally-conscious working practices.
Adhere to all Company policies and procedures outlined in the Staff Handbook and contract of employment.
The duties contained within this Job Description must be performed at all times within the Company’s stated guidelines and operational policies.
A willingness to work evenings and weekends
Previous manual handling training and experience
Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike.