Receptionist - Children's Medical Day Case Unit

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Paediatrics
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-5209001**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £20,669 - £21,318 per annum
- **Salary period**
- Yearly
- **Closing**
- 01/05/2023 23:59Job overview

An exciting opportunity has arisen for the rewarding role of Receptionist on our newly agreed Childrens Medical Day Case Unit

Childrens Medical Day Case Unit is planned to open in Summer 2023 and will made up of 6 day case chairs providing medical day case procedures to a wide range of medical specialties; including but not limited to General Medicine, Respiratory, Gastroenterology, Allergy and multiple more

Applicants must have office and reception based experience, as well as a good telephone manner and keyboard skills. They must be able to work using their own initiative and be able to communicate with patients, visitors and all levels of staff in a clear and accurate way.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

To support the ward team and provide reception and administrative cover.

To be responsible for providing clerical support during admission transfer and discharge of patients.

Working for our organisation

The children’s hospital is housed within the Queens Medical Center campus and has 116 inpatient beds across 8 inpatient wards covering all specialties.

This is a really exciting time to join Nottingham Children's Hospital as we became the first Children’s Hospital in Europe to achieve pathway to excellence accreditation in 2020. This makes Nottingham Children's Hospital a really special place to work. Not only does this show that we provide excellent care to patients and family’s it is also recognition that we have fantastic teams, leadership at all levels and a huge array of development opportunities. Our staff are proud to work at Nottingham Children's Hospital and all embrace the TEAM NUH ethos which we would love you to be part of.

Detailed job description and main responsibilities

To be responsible for providing clerical support during admission, transfer and discharge of patients.

To be responsible for ensuring that case notes are complete and in order before being sent to other wards and departments.

To promptly manage incoming and outgoing post.

To ensure resident families are aware of the facilities available to them.

To ensure outpatient appointments are booked correctly and in a timely manner.

Ensuring nerve center is updated daily with correct patient details.

Person specification

Training and Qualifications

Essential criteria
- Maths and English GCSE or equivalent
- Good Standard of IT skills

Desirable criteria
- ECDL

Experience

Essential criteria
- Experience of reception work
- Experience of entering and retrieving data from a computer

Desirable criteria
- Experience of working in a busy, challenging and ever changing environment
- One year experience of working in a health care setting

Communication and relationship skills

Essential criteria
- Good communication skills with both adults and children
- Excellent Telephone Manner
- A good understanding of confidentiality and Information Governance

Desirable criteria
- To have experience of working in a team

Analytical and Judgement Skills

Essential criteria
- The ability to pass on information accurately to registered staff and other members of the multi-disciplinary team.

Desirable criteria
- Have an awareness of safeguarding children and young people

Planning and organisation skills

Essential criteria
- Able to organise own workload following period of induction
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with a

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