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Aftersales Advisor/ Administrator
5 months ago
**Aftersales Advisor/ Administrator**
Arthurs of Oswestry is an Award-Winning Vauxhall Dealer, one of the UK’s leading automotive retailers for Customer Service Satisfaction.
We want our customers to have the best service experience possible and all Arthurs team members have the same ambition to deliver outstanding customer service. This is rewarded with excellent benefits, training and internal career development opportunities.
As an Aftersales Advisor/Administrator, you will work in a fast-paced environment, helping us to deliver industry-leading standards of customer care and satisfaction. In fact, you’ll impress our customers so much with the high level of service you consistently provide, they won’t think about going anywhere else.
**This is a fast-paced, busy role you will**:
Provide estimates, book and schedule in service and repair work, identify customer needs and accurately invoicing for work carried out
Keep customers regularly informed and up to date at every stage, advise completion times, identify and advise any delays and quickly respond to queries and questions
You will need to prioritise effectively to ensure that customers are contacted in a timely manner, advise confidently on any recommended course of action and additional repairs and products, maximising service department profitability whilst exceeding the customers’ expectations
Adhere to set processes, procedures, paperwork achieving targets and be a team player
**We are looking for the following essential key skills**:
Approachability, knowledge and helpfulness, answering customer's general questions and queries, as first impressions count
Great at building relationships, with a genuine interest in gathering and understanding customer requirements
Desire to provide the customer with the best experience every time, guiding and informing in their decision making
Experience in working in a customer-facing environment
Flexibility in the work you do and the hours, putting the customer first every time
Must hold a full UK Drivers’ License
Have high levels of attention to detail and be able to comply with all company and manufacturer’s disciplines and procedures with a good level of IT literacy
Experience within the motor trade is desirable but not essential, the desire to succeed is essential
We offer great support for team members who are committed, helping them to realise their potential, and unlock their careers.
You will also benefit from comprehensive manufacturer and in-house learning programme to support your knowledge and understanding.
Hours: 8 am to 5.30 pm Monday to Friday and occasional weekends (Saturdays)
Salary to be discussed at interview
Schedule:
- Day shift
- Weekend availability
Work Location: One location
