Customer Assistant

3 weeks ago

Tamworth, United Kingdom M&S Full time

**Key Accountabilities**

Service and Safety Assistant - Tamworth

Work Pattern:
Week 1

Sunday: 10:00-16:30

Monday: 08:00-17:00

Tuesday: 17:00-21:00

Friday 08:00-12:00

Week 2

Sunday 10:00-1630

Tuesday 17-21:00

Wednesday: 17:00-21:00

Thursday: 08:00-17:00
**Key Capabilities**

Work Pattern:
Week 1
Sunday: 10:00-16:30
Monday: 08:00-17:00
Tuesday: 17:00-21:00
Friday 08:00-12:00

Week 2
Sunday: 10:00-1630
Tuesday: 17-21:00
Wednesday: 17:00-21:00
Thursday: 08:00-17:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Customer Assistant

    3 weeks ago

    Tamworth, Staffordshire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThe work pattern for this vacancy is: Mon Sat Fri Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...

  • Customer Assistant

    1 month ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Monday: 17:00-21:00** **Wednesday: 17:00-21:00** **Thursday: 17:00-21:00** **Saturday: 08:00-17:00** **Week 2** **Monday: 17:00-21:00** **Tuesday: 08:00-17:00** **Friday: 08:00-12:00** **Saturday: 16:00-20:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    4 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Work Pattern 1** Sunday 1000-1400 Mon 1600-2000 Tuesday 1700-2100 Wednesday 1600-1800 Thursday 1200-1600 **Work Pattern 2** Sunday 1230-1630 Monday 1700-2100 Wednesday 0800-1200 Thursday 1600-2000, Friday 1200-1600 **Work Pattern 3** Monday 0800-1200 Tuesday 1600-2000 Wednesday 1700-2100 Thursday 1600-2000 Saturday 0800-1200 **Work Pattern 4** Monday...

  • Customer Services Assistant

    1 month ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Yard Customer Assistant

    1 month ago

    Tamworth, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a **Yard Sales Assistant**, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life, but...

  • Customer Assistant

    3 days ago

    Tamworth, United Kingdom M&S Full time

    **All the details** Work Pattern: Monday 12:00-17:15 Wednesday 12:00-17:15 Thursday 12:00-17:15 Saturday 16:45-22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be...

  • Customer Assistant

    16 hours ago

    Tamworth, United Kingdom Marks & Spencer Full time

    Work Pattern Week 1 Tuesday: 10:00-14:00 Thursday: 10:00-14:00 Friday: 17:00-21:00 Saturday: 13:00-17:00 Week 2 Monday: 17:00-21:00 Tuesday: 11:00-15:00 Thursday: 17:00-21:00 Saturday: 17:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    16 hours ago

    Tamworth, United Kingdom Marks & Spencer Full time

    Week 1 Thursday: 17:00-21:00 Friday: 10:00-14:00 Saturday: 13:00-17:00 Week 2 Monday: 17:00-21:00 Tuesday: 10:00-14:00 Friday: 12:00-14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Sundays 12:00-16:00Saturdays 12:00-17:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Thursday 18:00-22:00Friday 18:00-22:00Saturday 18:00-22:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Monday 12:00-17:15Wednesday 12:00-17:15Thursday 12:00-17:15Saturday 16:45-22:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Work PatternMonday 18:00-00:00Tuesday 18:00-00:00Wednesday 18:00-00:00Saturday 18:00-00:00Under 18 disclaimerThis job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.PurposeTo...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy. This role will require some flexibility with the shifts. You may also be asked to work the occasional Through The Night shift if required.Week 1:Tuesday 07:00-13:30Wednesday 07:00-13:30Friday 07:00-13:30Week 2:Tuesday 07:00-13:30Wednesday 07:00-13:30Saturday 07:00-13:30Week 3:Sunday 07:00-13:30Wednesday...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy. This role will require some flexibility with the shifts. You may also be asked to work the occasional Through The Night shift if required.Week 1:Monday 07:00:13:30Wednesday 13:30-21:00Saturday 07:00-13:30Week 2:Sunday 07:00-13:30Tuesday 07:00-13:30Friday 07:00-13:30Week 3:Monday 07:00:13:30Tuesday...

  • Customer Assistant

    2 days ago

    Tamworth, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy. This role will require some flexibility with the shifts. You may also be asked to work the occasional Through The Night shift if required.Week 1:Monday 07:00:13:30Wednesday 07:00-13:30Friday 07:00-13:30Week 2:Monday 07:00-13:30Wednesday 13:30-2100Saturday 07:00-13:30Week 3:Sunday 07:00-13:30Wednesday...

  • Customer Service

    6 days ago

    Tamworth, United Kingdom West Midlands Trains Full time

    As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part...

  • Customer Service Advisor

    2 weeks ago

    Tamworth, Staffordshire, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover) Tamworth £18,782 Bonus & Benefits Role Profile: Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...

  • Customer Advisor

    16 hours ago

    Tamworth, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time -12 & 16 hours per week available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Tamworth** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Service Assistant

    24 hours ago

    Tamworth, United Kingdom HB Leisure Full time

    Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire HB Leisure is the leading attraction partner for skill games and amusements around the world operating in over 100 theme parks across 25 countries.  We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we...

  • Customer Service Advisor

    1 week ago

    Tamworth, United Kingdom Groomfield Recruitment Ltd Full time

    We are recruiting for a Customer Service Advisor role on behalf of our client based in Tamworth. This is a fantastic opportunity to join a dedicated Customer Service Team, where you will be responsible for providing exceptional service, handling all customer queries, processing orders, and offering administrative support to Area Sales Managers. * £24,000 to...