Pre-stay Concierge Supervisor

Low Wood Bay Resort & Spa is the Lake District's first resort on Lake Windermere. Nestled on the shores of Lake Windermere, in the heart of the National Park Low Wood Bay is the perfect base for relaxing and exploring the Lakes.

**We now have fantastic opportunities for dedicated and passionate individuals to join our enthusiastic and talented team to help create enjoyable and memorable experiences for all our guests.**
- Why Choose Low Wood Bay?_
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential.

You will benefit from our company benefits, which include:

- 50% Discount across all English Lakes Hotel accommodation and Watersports Centre
- 25% Discount for food and drink across all English Lakes hotel restaurants
- 25% Discount for English Lakes spa facilities
- Complimentary health club membership for you and your family worth over £800 per person a year
- Complimentary Dinner, Bed and Breakfast stay for two people to celebrate your birthday every year.
- English Lakes Gift Vouchers and awards lunch presentation for each year of service
- Uniform provided
**Responsibilities of Pre-stay Concierge Supervisor**
- To efficiently manage the team’s day-to-day operations, ensuring maximum efficiencies and smooth running of day-day operations.
- To be the point of escalation for any complaints from the team, to be able to confidently handle any issues that arise and liaise with the wider Senior Management team wherever required.
- Looking ahead at reservations within our PMS system, ideally from two weeks of arrival - to the day the booking was made, working in tandem with Reception and CRS to achieve the very best availability.
- Becoming a wealth of knowledge and information, assisting guests with all aspects of their stay; from bedroom details, upsell information, dining arrangements & Spa facilities.
- To provide clarity with our Resort offerings; explaining access and any limitations to our facilities to in turn reduce negative experiences on arrival.
- Ensuring all information is correctly captured and inputted in Resdiary/Opera/CORE to ensure a smooth customer journey whilst here.
**Requirements of Pre-stay Concierge Supervisor**
- Previous experience of exceptional guest service in a fast pace environment
- Experience in Hospitality systems such as Opera / Diary booking management systems is ideal, however full training will be given.
- Track record of delivering results through exceptional service standards.
- Attention to the smallest detail.
- A passion for hospitality and great customer service.
- Friendly, courteous, and helpful, with excellent communication skills.
- Flexible, and able to work shifts
- Motivated to go the extra mile for guests and colleagues.
- Excellent personal appearance and hygiene standards.
- A great team player
**We look forward from hearing from you**

**Job Types**: Full-time, Permanent

**Salary**: £10.43-£11.20 per hour

Additional pay:

- Tips

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:

- 8 hour shift
**Experience**:

- Customer Service: 3 years (required)
Reference ID: MC -PSC