Vendor Oversight Quality and Performance Management
2 months ago
**Job Title**:Vendor Oversight Quality and Performance Management Associate
**LOB**:GBAM AML Refresh
**Corporate Title**:Up to Assistant Vice President
**Location**:Bromley
The Vendor Oversight Quality and Performance Management team oversees the day to day operations performed by the vendor, ensures adherence to quality and timeliness SLAs, manages administrative functions (access requests, ART/ARM, invoice reconciliation/approval, etc.) administers governance routines with the vendor, acts as a central point of contact for vendor operational concerns and interfaces, as necessary, back to other bank functions to manage expectations and escalations.
The person in this role will also be responsible for driving a focus on the quality of the cases submitted by the vendor through performance tracking, examination of root causes, and establishing rectification and improvement control routines.
To be qualified, this person must have or develop a solid knowledge of the end-to-end GBAM AML refresh process and possess strong reasoning, analytical, and problem-solving skills. His or her ability to exercise sound judgment in the decision-making process is critical to their success in this role.
Responsibilities will include but not limited to:
- Improve overall quality and analyst knowledge through coaching and leveraging the CDD Proficiency Consultants
- Understands risk and associated SLA’s to the refresh process
- Appropriately identify and escalate risk
- Communicates with impact and demonstrates sound judgment
- Ability to translate business strategy into specific goals and tactical action plans
- Provide consistent messaging and direction to the vendor employees to ensure clear expectations and follow through
- Builds teams and deliver results
- Seeks opportunity to drive and facilitate continuous improvement
- Act with Courage and Conviction - hold vendor accountable to specific actions an deliverables
**Core Skills**:
- Two or more years of financial services experience, with at least one year of AML and/or KYC experience
- Documented experience performing in a process oriented production environment that changes periodically
- Expert experience with MS Office Suite (Excel/Word/Outlook/Access)
- Proven ability to work in a team environment
- Proven ability to organize work, prioritize tasks and handle multiple assignments simultaneously
- Proven ability to successfully meet tight deadlines while ensuring data accuracy and integrity
- Proven ability to work and execute with mínimal supervision or remote management
- Excellent verbal and written communications skills
**Bank of America**
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.
- Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well._
**Job Band**:
H5
**Shift**:
**Hours Per Week**:
35
**Weekly Schedule**:
**Referral Bonus Amount**:
0
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