Customer Service Advisor
1 week ago
**Camfaud Concrete Pumping Limited**
**Customer Service Advisor / Hiredesk Controller**
**Salary**: £28,000 - £33,000 per annum depending on experience
Hours: Shift patterns to include 07:00 - 16:00 and 09:00 till 18:00 Mon - Fri and one Saturday in four 07:00 - 12:00 (depending on staffing requirements).
Pension: Auto-enrolment
Annual leave: 20 days + bank holidays
**Job Spec -** **Customer Service Advisor / Hiredesk Controller**
If you are an enthusiastic team player and have experience working under pressure in a busy office, ideally in a Construction, Supply Chain, Logistics related environment this could be the role for you.
Your duties will include:
- Responsible for ensuring the hire board is kept up to date and jobs are appropriately allocated
- Ensuring all quotes are accurately produced for each individual hire
- Following up with customers to confirm bookings
- Sending out job notifications to Operators via ROTG
- Obtaining the relevant information at point of booking, including purchase order and card payment if required
- Producing accurate working sheets for the invoicing team to invoice the customer
- Ensuring all timesheets have been obtained and saving these for the invoicing team
- Managing any queries
- Continuously reviewing processes for improvements.
- Supporting the Hiredesk Manager with projects and other ad-hoc tasks.
- Solid background in customer service
- 2+ years previous hire desk experience
- Good IT skills and working knowledge of all Microsoft packages
- Positive attitude and strong work ethic
- Excellent accuracy and attention to detail
- Confident, friendly, and professional telephone manner
- Able to work well under pressure and manage a busy workload
**The Company**
Camfaud Group is the largest concrete pump hire company in the UK. Camfaud Group employs over 300 staff across various depots across the UK and due to our continued expansion, we are actively seeking Hiredesk Controller to join our team in Epping.
**Role ref: 1002 - Customer Service Advisor / Hiredesk Controller**
**Salary**: Up to £33,000.00 per year
Ability to commute/relocate:
- Epping: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 1002
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