Patient Access Clerk

2 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

We are looking to appoint a Patient Access Clerk in the Call Centre.

Monday -Friday 8:30 am to 5:00pm (2x 15 min & 1 x 30 minute unpaid break)

The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

To undertake various administrative duties associated with the custody and use of Health Records aswell as those associated with a patient’s admission and/or attendance to the Trust, as outlined in the
Patient Access Policy (OP39)

It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Services Team.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS)

To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets.

To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested.

To be responsible for the booking of interpreters for patient clinic appointments as requested.

To take necessary action to book, cancel or change appointments on the PAS.

To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice.

To raise any foreseeable capacity issues where patient slots are not available to your line managers

To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance are
available.

To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted.

To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format

To provide a patient focused reception service, ensuring that the service is efficient and welcoming.

To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7

To make appointments, place on OWL and discharge patients where necessary using PAS

To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic.

To arrange transport for patients as required.

To accurately input and update all patients related information onto the computerised Patient Administration System.

To ensure that the 18 week RTT pathways are opened and closed appropriately.

To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards of
confidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues.

To be familiar and comply with all Divisional and Trust policies, procedures and practices.

To take part in the annual appraisal system.

To cover in the absence of colleagues as required.

To undertake mandatory training sessions and undergo training as

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Full Time Patient Access Clerk. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks. 15 hours - Tuesday & Wednesday 08:30am to 17:00pm. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint 2 Patient Access Clerk. 1 x 16 hours per week 1 x 25 hours per week The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk. 22.5 hours Monday, Wednesday and Friday - 8:30 - 17:00 - with 2x unpaid 15 min breaks and 1x 30 min unpaid lunch. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk working within the Call Centre team at New Cross Hospital. 20 hours per Week Monday, Tuesday, Wednesday and Thursday - 8:30 - 13.45 - to include 1x unpaid 15 min break. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes...

  • Patient Access Clerk

    3 days ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk within the Patient Access Services. **1x 24 hours - Wed ,Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. **1x 24 hours - Mon, Thurs & Fri 08**: 00 - 17:00 - 2x 15 min unpaid breaks + 1 30 min unpaid lunch. The post will require you to undertake various clerical/reception and...

  • Patient Access Clerk

    3 days ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint temporary Maternity Cover Patient Access Clerk within the Patient Access Services. **37.5 hours - Mon - Fri 08**: 30 - 17:00 - 2x 15 min unpaid breaks and 1x 30 min unpaid lunch break. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within...

  • Patient Access Clerk

    1 hour ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk Monday - Friday 08.30am - 5.00pm (1 x 30 minute & 2 x 15 minute unpaid breaks) The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face...

  • Evening Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint 3 Part-time Evening Patient Access Clerks Monday - Friday 5:00pm - 3.00pm The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the...

  • Patient Access Clerk

    2 days ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To respond in an efficient, polite and timely manner to all incoming telephone calls To be responsible for the accurate in-put, up-date and amendment of patient related information onto thecomputerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To ensure the accurate copy and pasting of GP referral letters from ERS...

  • Patient Access Clerk

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    37.5 hrs per week Mon - Friday 8:30am -17:00 pm (including 60 min unpaid break) The post will require you to undertake various clerical/reception and clinic preparation duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be...

  • Patient Access Waiting List Coordinator

    6 days ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Wednesday 8.00am -5.00pm 1 x 30-minute unpaid break Thursday 8.00am - 5.00pm 1 x 30 minute unpaid break Friday 8.00am -5.00pm 1 x 30 minute unpaid break The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners,...

  • Deputy Patient Access Supervisor

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Deputy Patient Access Supervisor within the Patient Access Services working in the Call Centre managing evening team but also to cover in other area within the Patient Access Structure as required. 20 hours per week Monday to Friday 16:00 to 20:00 p.m. To assist with the co-ordination and management of an efficient and effective...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    1x Post 30 hours Monday - Thursday 8.30 - 17.00, 2x 15 min unpaid breaks 1x 30min unpaid break.

  • Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with each patient’s journey. An opportunity...

  • Orthotic Clerk

    2 months ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Cannock Chase Hospital, Wolverhampton NHS Trust is looking for a motivated, confident and experienced orthotics clerk. This is an exciting opportunity to join our team. Our orthotic service provides both in and out patient interventions and services to external clinics based in Wolverhampton and the surrounding areas.

  • Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the...

  • Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    An opportunity has arisen for a dynamic Ward Clerk to join the Children’s Ward and Paediatric Assessment Unit. We are seeking an individual who is enthusiastic, hardworking, efficient, approachable, and ultimately committed to providing high standards of clerical support. You must have excellent communication skills and be computer literate, have good time...

  • Ward Clerk

    7 days ago

    Wolverhampton, United Kingdom Cygnet Full time

    We are looking for an organised Ward Clerk help ensure the smooth & safe management of our patient care on the ward to join our New Service - Cygnet Hospital Wolverhampton opening in Summer 2024. At Cygnet Hospital Wolverhampton you will be working 40 hours per week working 09:00 am till 17:00 working Monday to Friday. Cygnet Hospital Wolverhampton is our...