Gp Receptionist/administrator

6 days ago


St Helens, United Kingdom Ormskirk House Surgery Full time

**GP Receptionist/Administrator**

**We are looking for an experienced Receptionist / Administrator to work 37 hours per week in our friendly, busy General Practice Team, to assist with the navigation for our patients and administration duties.**

To act as the focal point of communication between patients, doctors, managers and other members of the wider Primary Health Care Team. To signpost to relevant Clinicians/Services that would be most suitable to the patient.

Hours of work: Monday - Friday between the hours of 08:00-18:30 on a rota basis

Principal Responsibilities:
Operate the computerised appointment system in accordance with signposting protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention

Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, including booking appointments and dealing with patient queries

Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person

Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and a patient leaflet and ensure that registration procedures are completed

Input data into the clinical system (EMIS Web and Docman) in accordance with established routine (eg, hospital letters, etc)

Operate the practice call and recall system

Enter cytology results onto the clinical system

Process repeat prescription requests in accordance with the Practice’s prescribing protocol. ie, accept requests for repeat prescriptions, process the entry onto patients’ computer record as directed by the doctor and respond to repeat prescribing review due prompts as appropriate. Prepare for signature and sort in readiness for collection by the patient.

Open, sort and distribute internal and external post

Ensure that practice generated post, including recorded delivery letters are posted on a daily basis.

Complete referrals as per GP Instructions and liaise with consultant’s secretaries regarding patient referral queries and expedite appointments/tests as required

Enter requests for home visits and include any relevant information, extract patient notes and bring any emergencies to the attention of the doctor

Ensure adequate stocks of stationery for use by the doctors and reception and advise management when stocks need to be replenished

When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity

Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post and also participate in staff meetings

Attempt to resolve patient ‘grumbles’ and verbal complaints within 24 hours (in an effort to try and prevent escalation). Deal with complaints as per the complaints protocol

Ensure the reception and waiting areas are kept neat and tidy.

Ensure that notice boards are kept tidy and up to date. Oversee the supply of literature in the waiting room

Deal with the call and recall of patients for chronic disease management, health promotion and screening purposes.

Cover for colleagues in the event of absence through sickness or holidays as required

Carry out any other reasonable requests issued by line Manager/Senior Member of staff within given timescale

Excellent communication and interpersonal skills, able to work as part of a team and ability to work without close supervision and able to prioritise workload, along with a good standard of numeracy and literacy.

Support with identification and notification of Health & Safety issues

Pay: From £11.44 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St Helens: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- GP surgery: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 16/06/2024


  • Gp Receptionist

    3 weeks ago


    St Helens, United Kingdom Four Acre Health Centre Full time

    **GP RECEPTIONIST JOB DESCRIPTION** **JOB TITLE**: GP RECEPTIONIST **REPORTS TO**: Reception Supervisor / Practice Manager **Job Summary** We are looking for an experienced Receptionist/Administrator to join a friendly GP practice. Hours of work 37.5 hours. Knowledge of the EMIS web system would be an advantage; full training and support would be offered...


  • St Helens, St. Helens, United Kingdom Ormskirk House Surgery Full time

    GP Receptionist/AdministratorWe are looking for an experienced Receptionist / Administrator to work 37 hours per week in our friendly, busy General Practice Team, to assist with the navigation for our patients and administration duties.To act as the focal point of communication between patients, doctors, managers and other members of the wider Primary Health...


  • St. Leonards, United Kingdom GP Surgery - South Saxon House Full time

    **About us** We are a small friendly GP surgery. The vacancy is a Reception role which will include Administration duties. The role at times can be demanding, so you will need to possess a calm and sensitive manner. You will be required to cover all areas of the Reception, with the flexibility to cover annual leave and sickness. Comprehensive training will...


  • St Ives, United Kingdom Stennack Surgery Full time

    We are looking to appoint an enthusiastic and hardworking GP Medical Receptionist/Administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for general administrative and reception duties within the Practice and...

  • Gp+ Administrator

    2 weeks ago


    Bury St, Suffolk, United Kingdom Suffolk GP Federation Full time

    Are you looking for a new role?We are looking to expand our team of Administrators within our GP+ Service. GP+ provides extra doctors' appointments in the evenings, at weekends and Bank Holidays for patients across Suffolk.What's the role? As an administrator you will support the clinicians who are working on that shift with all aspects of administration....

  • Gp+ Administrator

    3 weeks ago


    Bury St. Edmunds, United Kingdom Suffolk GP Federation Full time

    **Are you looking for a new role?** We are looking to expand our team of Administrators within our GP+ Service. GP+ provides extra doctors’ appointments in the evenings, at weekends and Bank Holidays for patients across Suffolk. **What’s the role?** - As an administrator you will support the clinicians who are working on that shift with all aspects of...


  • St Helens, St. Helens, United Kingdom Ormskirk House Surgery Full time

    Job summary We have an exciting opportunity Weare looking for an experienced Receptionist / Administrator to work 37 hours per week over 5 days in our friendly, busy General Practice Team, to assist with thenavigation for our patients and administration duties. Toact as the focal point of communication between patients, doctors, managers andother...


  • St Helens, United Kingdom The Bodyline Clinic Limited Full time

    **MUST BE AVAILABLE TO START IMMEDIATELY** **PREVIOUS APPLICANTS NEED NOT APPLY - MUST HAVE OWN CAR** **PLEASE SEE HOURS/DAYS BELOW** We are currently recruiting for a mature, motivated, organised part time Receptionist/Administrator with excellent customer service skills and great attention to detail for our St Helens clinic. Full ongoing training...


  • St Helens, United Kingdom St Helen Chamber Full time

    Bethany Medical Centre is a GP and partner practice with a population list of 4,200 patients, they are a busy medical centre looking for an Apprentice Receptionist/Administrative Assistant to joing their team. 30 hours per week (between the hours of 7.45am to 6.45pm) £158.40 - £180.00 **Main duties & Responsibilities**: - Opening/locking up of the...


  • St Helens, United Kingdom St Helen Chamber Full time

    Bethany Medical Centre is a GP and partner practice with a population list of 4,200 patients, they are a busy medical centre looking for an Apprentice Receptionist/Administrative Assistant to joing their team. 30 hours per week (between the hours of 7.45am to 6.45pm) £158.40 - £180.00 **Main duties & Responsibilities**: - Opening/locking up of the...

  • Receptionist

    4 weeks ago


    St. Helens, United Kingdom Adele Carr Recruitment Full time

    Adele Carr is recruiting for a **St Helens-based** client to recruit for a **Receptionist** to join them on a full-time and permanent basis. We are looking for an enthusiastic and organised individual to join our client's welcoming team. The successful receptionist will need to be highly organised, possess outstanding communication skills and be a...

  • Receptionist

    4 weeks ago


    St. Helens, United Kingdom Adele Carr Recruitment Full time

    Adele Carr is recruiting for a **St Helens-based** client to recruit for a **Receptionist** to join them on a full-time and permanent basis. We are looking for an enthusiastic and organised individual to join our client's welcoming team. The successful receptionist will need to be highly organised, possess outstanding communication skills and be a...


  • St Ives, Cornwall, United Kingdom Dynamo Healthcare Training Ltd Full time

    GP Medical Receptionist ApprenticeshipWe are looking for energetic and enthusiastic GP Medical Receptionists to join our hardworking team.Ideally, we are looking for people with previous Receptionist/ Admin experience, although enthusiastic quick learners with transferrable experience should also applyYou need to be flexible with the days and hours of work...


  • St Albans, United Kingdom Grange Street Surgery Full time

    Grange Street Surgery are looking to recruit two Medical Receptionist/Administrators for approximately 15-25 hours per week to join our friendly, well established practice in the historic city of St. Albans. We are situated close to London (20 minutes by train) and surrounded by beautiful countryside. At Grange Street Surgery we value continuity of care and...

  • Receptionist

    7 days ago


    St Helens, United Kingdom Prospero Teaching Full time

    Join the excitement at a secondary school in St Helens! Receptionist Wanted!Are you passionate about education and eager to inspire the next generation of innovators and thinkers? A High School is seeking a dynamic and caring Office Administrator/Receptionist to join their vibrant and growing community. If you're ready to make a significant impact on the...

  • Receptionist

    2 weeks ago


    St Helens, United Kingdom YMCA St Helens Full time

    **Definition of the Role**: As a receptionist you will be the first point of contact for YMCA St Helens, providing high quality customer service and administrative support across our facilities. **Purpose of the Role**: YMCA Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering...

  • Receptionist

    3 days ago


    St Helens, United Kingdom YMCA St Helens Full time

    **Definition of the Role**: As a receptionist you will be the first point of contact for YMCA St Helens, providing high quality customer service and administrative support across our facilities. **Purpose of the Role**: YMCA Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering...

  • Gp Receptionist

    2 weeks ago


    St Helens, St. Helens, United Kingdom Newholme Surgery Full time

    Deal with all general enquiries efficiently and courteously Answering phones in a timely manner Booking appointments Opening post and filing/ allocating documents as per practice protocols and processes Dealing with prescriptions requests Raising referrals and typing referral letters Liaising with local hospitals, pharmacies and other health care...

  • Gp Receptionist

    4 weeks ago


    St Helens, United Kingdom Newholme Surgery Full time

    Deal with all general enquiries efficiently and courteously Answering phones in a timely manner Booking appointments Opening post and filing/ allocating documents as per practice protocols and processes Dealing with prescriptions requests Raising referrals and typing referral letters Liaising with local hospitals, pharmacies and other health care...

  • Receptionist

    2 weeks ago


    St Helens, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: Administrator/Receptionist **Hours of work**: Monday to Friday 08.00-16.00, 30 min unpaid break, 37.5 hours **Hourly rate**: £13.00 p/h **Start**: ASAP **Location**: St Helens, WA10 1AA We are currently recruiting for an experienced Administrator/Receptionist for a well-established and National business based in St...