Supervisor

2 weeks ago

Kingston upon Hull, United Kingdom Lush Full time

**Description**:
**Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.**

**Diversity matters**
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you

**Who we are**
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

**The role**
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in your team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

**Key Information**

**Hours available**: 24 hours per week

**Application Deadline**: Sunday 31st March 2024

**Group Interview Date**:10th April 2024

**1-1 Interview & Trial Shift**:Week of 15th April

**Start Date**:From 22nd April

**Key Responsibilities**:

- ** Work colaboratively** with the management team to maintain the smooth running of the business and work towards the store's top-box goals.
- **Motivating a customer-centric team** by delivering training sessions, and measuring their success by spending time on the shop floor, giving feedback and coaching.
- **Lead your team on the shop floor**, making sure every customer interaction crafts a shopping experience that makes every visit a delight for our customers, inspiring your team to consistently brighten up their day.
- **Build connections in the local community** to grow our Parties and Events business, including local businesses and community groups.
- **Spread the workload **by delegating responsibilities to your team, ensuring the store runs smoothly and customers leave happy.
- **Pitch in on the financial side of things** - from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need.
- **Keep your store looking top-notch** with eye-catching displays, cleanliness that sparkles, and smart stock management.
- **Take charge of your personal growth** by diving into training opportunities, teaming up with other shops in Lush, and getting a taste of various aspects of our business.
- With the store manager’s support, **take the lead on your own projects**, injecting positivity and your unique touch to help our store thrive and grow.

**Skills and Experience**:
**Customer Service**: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.

**Management Skills**: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you'll be balancing the business needs while developing and supporting the team.

**Teamwork**: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.

**Communication**: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly wi

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