Administration Manager
2 days ago
Science administration manager/service delivery manager responsible for 8 administrators.
**Your new company**
This organisation is a partnership between the Medical Research Council (MRC), Cancer Research UK (CRUK), the Wellcome Trust, University College London (UCL), Imperial College London and King's College London dedicated to understanding the fundamental biologyunderlying health and disease.
**Your new role**
Our Service Delivery Team provides high-quality operational and administrative support by being the first point of contact for all operational and administrative queries. The team is made up of floor-based Laboratory Operations Leads, Quadrant Manager's, ScienceOperations Administrators and Laboratory Operations Assistants. They work collaboratively with other teams including HR, Finance, IT, H&S and Security in resolving or co-ordinating the resolution of all queries from the scientist enabling them to focus ontheir science.
This role will sit as part of a pair of Service Delivery Manager's working both operationally and strategically across the science floors and will manage a team of Science Operations Administrators across multiple floors.
You will work alongside another Service Delivery Manager in developing and managing the administration teams to ensure that all administration is co-ordinated, processes are developed, monitored, followed and continuously assessed to ensure that the team areproviding the highest level of operational support to the science. To be successful, you must have a strong commitment to improving performance whilst remaining passionate about quality. The role requires an experienced professional in business support andadministration who has developed management skills, thrives in a busy and changing environment, is experienced in strategic resource planning, understands what makes an excellent customer experience and is able to see the bigger picture/ is capable of 'wholesystems thinking'.
**What you'll need to succeed**
Key responsibilities:
These include but are not limited to:
- To be responsible for developing, managing and overseeing all aspects of the co-ordination of administrative service delivery by being the first point of contact, and source of expertise to Group leaders and Scientific Technology Platform (STP) leads forthe administration of the full lifecycle of their research projects.
- To develop and implement operational processes and ensure tangible improvements
in service are measured, achieved and sustained.
- To identify opportunities to continually improve processes and contribute to the implementation of proposed solutions including implementing, managing, and improving administrative processes by creating templates, standard approaches across the floors, guidancedocuments, workflows processes, management
information (MI) and service level agreements.
- The line management, induction, and development of the Science Operations Administrators across multiple floors.
- To provide project support to senior staff as required, including arranging meetings and acting as the point of contact between external collaborators, operational teams and research staff.
- To provide strategic input into staff resource planning to ensure appropriate level of resources are available to each group/STP at all times.
- To generate and deliver timely and accurate reports as required.
- To take and transcribe formal minutes at some senior meetings and distribute in a timely manner.
- To act as first point of contact for any concerns raised by the Group Leaders' and STP leads and deal with these in a proactive, solution driven manner.
- To promote a 'can do', problem-solving approach to identify solutions for challenges and embed in the team.
- Using stakeholder feedback, promote a culture of continuous learning and improvement; developing team members required knowledge and the skills needed to improve organisational and individual effectiveness.
Essential
Qualifications, experience and competencies:
- Educated to A level/NVQ4 standard or relevant experience.
- Management experience of an operational team, with proven ability to motivate and manage the performance of teams using stakeholder feedback and MI data.
- Experience of managing change, setting up processes and procedures.
- Skilled in looking at the wider picture and providing solutions through a variety of
problem-solving techniques.
- Experience of delivering a high level of customer service.
- Experience in sensitively challenging deeply held ways of working/ beliefs or embedded routines.
- Well-developed IT skills, in particular the ability to handle complex electronic diaries, the wider MS Office suite of programmes including Excel and PowerPoint, and some experience of using an enterprise resource planning (ERP) package. The post holder shouldalso be confident and able to quickly learn new IT skills and software packages as required.
Desirable
Qualifications, experience and competencies:
- Evidence of continued professional development
- Project management skills
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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