Customer Excellence Specialist

2 weeks ago

Irvine, United Kingdom Merck Full time

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

**Your Role**:
We have an excellent opportunity for a Customer Excellence Specialist to join the UK/Ireland and Nordics team within our Irvine site. You will be the entry point for commercial and regulatory requests from our internal and external customers. You will work in close collaboration with Sales, Supply chain and other global functional areas to offer outstanding Customer Service. You are responsible for processing all requests for quotations and collaborate with Sales, you are in charge of processing requests for all types of business documentation for our customers, such as brochures, product listings. You will process orders, check stock availability/shipping status, check the customer pricing, prepare and process the returns of the goods for a credit or replacement. An extraordinary opportunity to join a global organisation with excellent employee benefits.

**WHO YOU ARE**:

- Previous experience within a commercial sales/customer oriented environment
- Excellent customer service and communication skills
- Ability to prioritise and provide accurate data in a fast-paced, multi-tasking and changing environment
- Good teamwork ability
- Previous experience of Microsoft Office, Outlook, SFDC, experience with SAP would be highly beneficial
- Ability to work creatively and on your own initiative
- Previous experience working in a Life Science industry would be desirable, but is not a pre-requisite for the role
- Proficiency in a second language would be advantageous (Danish, Finnish, Swedish, Norwegian)

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
- We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life**Equal Employment Opportunities**

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

**North America Disclosure**

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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