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Customer Excellence Specialist

4 months ago

Irvine, United Kingdom Merck KGaA Darmstadt Germany Full time

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

**Your Role**:
We have an excellent opportunity for a Customer Excellence Specialist to join the UK/Ireland and Nordics team within our Irvine site on a 12 Months Fixed Term Contract. You will be the entry point for commercial and regulatory requests from our internal and external customers. You will work in close collaboration with Sales, Supply chain and other global functional areas to offer outstanding Customer Service. You are responsible for processing all requests for quotations and collaborate with Sales, you are in charge of processing requests for all types of business documentation for our customers, such as brochures, product listings. You will process orders, check stock availability/shipping status, check the customer pricing, prepare and process the returns of the goods for a credit or replacement. An extraordinary opportunity to join a global organisation with excellent employee benefits.

**Who you are**:

- Previous experience within a commercial sales/customer oriented environment
- Excellent customer service and communication skills
- Ability to prioritise and provide accurate data in a fast-paced, multi-tasking and changing environment
- Good teamwork ability
- Previous experience of Microsoft Office, Outlook, SFDC, experience with SAP would be highly beneficial
- Ability to work creatively and on your own initiative
- Previous experience working in a Life Science industry would be desirable, but is not a pre-requisite for the role
- Proficiency in a second language would be advantageous (Danish, Finnish, Swedish, Norwegian)

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life

Job Requisition ID: 259172

Location: Irvine

Career Level: C - Professional (1-3 years)

Working time model: full-time

**North America Disclosure**

**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.

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