Repairs Planner Scheduler

3 months ago

London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £26,000**

**6 Month Contract**

Hyde is looking to recruit a Repairs Planner Scheduler. Internally you will be known as a Trade Scheduler.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Repairs Planner Scheduler at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

**Responsibilities**
- Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
- Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
- Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
- Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
- Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
- Work collaboratively with all departments, to ensure performance targets are achieved.
- Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

**Skills and experience required**
- Previous scheduling/planning experience
- Excellent organisation and time management skills
- Good communication skills
- Ability to prioritise well
- Able to work well under pressure
- Proactive and positive approach towards work

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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