Quality & Compliance Manager

1 month ago


Liverpool, United Kingdom Appcastenterprise Full time

**Job Title: Quality and Compliance Manager
Region: Scotland, North & East**
**Salary: £40,000 - £45,000 dependent on experience**

**Hours: Mon - Fri 9-5, with expectation for frequent travel and overnight stays - This is a hybrid role.
**Branches covered within the regions are:

- Scotland - Angus, Cupar, Dundee, Edinburgh & Kirkcaldy
- Central & East - Derby, Leicester, Northampton, Peterborough, Sleaford, Ipswich, Halesworth & Norwich
- North - Blackpool, Leeds, Liverpool, Wakefield, York & Staffordshire

**Life at Prestige**:
People are at the very heart of Prestige, and we want to make life better for them. As a Branch Administrator you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to ourclients.

**Responsibilities**:

- Work in partnership with Registered Mangers to excel in customer service through prompting and embedding a culture of safety through learning.
- Work in partnership with Registered Managers to respond to client and stake holder queries, comments or concerns effectively and to a high standard; and measuring progress against the agreed actions of this feedback.
- Work in partnership with Clinical Governance, Regional Managers, Registered Managers and branch staff to identify areas for continuous improvement.
- Provide branch level support to front line managers to embed good practice, systems and compliance.
- Develop and implement communication strategies across the regional branch network to ensure good awareness of regulatory requirements.
- Provide advice and support to managers to ensure they are effectively inducted into their role in preparation for CQC registration.
- Support Registered Managers in the completion of Provider Information Returns and LA contract monitoring.
- As part of PNC's wider governance framework, effectively monitor compliance across the regional branch network in accordance with regulatory requirements and PNC's policy and procedure.
- Effectively report audit findings and recommendations for improvement to the Head of Quality, Head of Operations, Registered and Regional Managers

**Customer Service**
- Undertake regular reviews of complaint management across the national branch network to ensure a high level of client satisfaction**.**:

- Support Registered Managers in investigating and responding to complaints or any complex incidents or accidents within the region; providing advice and guidance on how to manage these effectively.
- Support Registered Managers in implementing lessons learnt through complaint and incident management; providing them with the tools to monitor improved outcomes.
- Provide Registered Managers with practical support in submitting CQC notifications and maintain an oversight of notifications submitted across the branch network.
- Support branch teams to understand regulatory requirements.

**Service Development and Improvement**
- Take an active role in identifying and implementing service improvement activity as required
- Support the roll out of best practice and improvement initiatives across the region in partnership with the Clinical Governance and Operational teams.
- Contribute to researching, developing and implementing revised policy and procedure in line with statutory requirements and best practice guidelines.
- Promote and evidence good and outstanding performance with registered managers and branch teams.
- Facilitate workshop and briefing sessions across the region regarding lessons learnt, policy and procedure and best practice.

**Audit and Analysis**
- Undertake regular branch audits to provide objective reviews of service delivery.
- Undertake incident and accident analysis to identify trend and themes to support safety through learning.
- Support Regional Mangers in the delivery of focused internal audit.
- Support Registered Managers in monitoring their own compliance and driving continuous improvement.
- Work with Registered Managers to interpret their audit findings and support in the development of service improvement plans.

**Essential skills & qualifications**
- Demonstrates a high level of leadership and change management skills.
- Demonstrates a high degree of knowledge and experience around project and change management.
- IT literate with a sound grasp of Excel and other data analysis tools.
- Able to analyse large data sets to identify themes, risks and make recommendations for improvements.
- Excellent written and verbal communication skills - able to present and explain findings.
- Ability to develop good working relationships with colleagues, clients and other stakeholders
- Able to demonstrate good knowledge of CQC, Health and Social Care Act, DOLS, Mental Capacity Act and other relevant legislation and sector best practice.
- Auditing skills.
- Ability to draft reports, summary documents and policy and procedure to a high standard.
- Excellent planning and stakeholder management skills

**Experience required**
- Previous experience in of quality management and service improvement activities within Health and Social Care.
- A proven track record of successful quality assurance monitoring
- Desirable operational experience within Homecare

**What we offer**:

- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Blue Light Card
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.



  • Liverpool, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Quality & Compliance Auditor** **Region: North East & Scotland** **Salary: £37,500** **Hours: Full time** The role covers the North East & Scotland region and will include regular travel across the branch network. It may also occasionally require travel across the wider national network to meet business objectives. This is an exciting time...


  • Liverpool, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis (37.We are an ambitious Ambulance Trust and pride ourselves on the difference we make to our people, our patients, and our communities. We are...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis ( hours per week) and is based at either Trust HQ at Ladybridge Hall, Bolton or Estuary Point, Speke. Why North West Ambulance...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis (37.5 hours per week) and is based at either Trust HQ at Ladybridge Hall, Bolton or Estuary Point, Speke. Why North West Ambulance Service? We...


  • Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview An exciting opportunity has arisen within the Qualifications and Centre Management Team at the North West Ambulance Service for a Data Quality and Compliance Manager. This is full-time role on a permanent basis (37.5 hours per week) and is based at either Trust HQ at Ladybridge Hall, Bolton or Estuary Point, Speke.Why North West Ambulance...


  • Liverpool, United Kingdom Adecco Full time

    **Quality - Quality System Specialist 12 Month Contract** Within the Global Quality Systems and Compliance team, Supplier Management provides overall quality oversight of company suppliers who provide a service or material (including suppliers of direct materials, distribution & logistics and GMP services). The position supports the business as usual...

  • Quality Manager

    2 weeks ago


    Liverpool, United Kingdom Folklore Full time

    Quality Engineer / Inspector My clientis an ISO 9001:2015 SME Subcontract Engineering Company based on Merseyside. Originally established to support the local automotive, dock and shipping companies. Since then, they have gone on to become a first-choice supplier to blue chip companies from within the Defence, Oil, Gas, Fluid & Power Generation Sectors,...

  • Compliance Officer

    4 weeks ago


    Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**: Compliance Officer **Contract Type**: Permanent **Salary**: £33,720.49 (£37,163.94 is achieved after 12 months successful performance in the role) **Working Hours**: 35 hours per week **Working Pattern**: Hybrid **Location**: Liverpool **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday...


  • Liverpool, United Kingdom RRxCo.™ Full time

    RRxCo is partnered with a Life Science Organisation in the search for a Global Head of Quality. Deliverables To lead the build and continual development of the QMS to Quality standards Be the lead SME for Quality & Compliance related issues To shape, provide line management and run the Quality team To hold and be responsible for the departmental budget,...

  • Graduate Engineer

    4 weeks ago


    Liverpool, United Kingdom Nicholas Associates Group Limited Full time

    As a Quality Engineer, you will be working as part of the growing Quality department team, providing product and process quality assurance across the production environment. Providing inputs to the Quality and Compliance managers to aid continuous development of quality processes, training and CI projects. To support the Quality and Compliance Managers in...

  • Quality Inspector

    7 days ago


    Liverpool, United Kingdom Torus Group Full time

    We are one of the fastest growing contractors in the North West with a forecasted turnover in excess of £70 million this year, a team of just under 1000 colleagues and the ambition to continue this growth. Operating across Liverpool, St Helens, Warrington and North Wales, HMS maintain more than 40,000 homes. A social organisation with a commercial focus...


  • Liverpool, United Kingdom Nurseplus Full time

    **Quality Assurance Advisor (Health and Social Care)** **Location**: - Nationwide **Job Type: **Permanent Full Time **Salary**: - Starting at £30,000 - £36,000 depending on experience + Car allowance **Job Reference: - CAA/99/VL2** The Quality Assurance Advisor is a key member of the compliance team. The role is fundamentally about driving best...


  • Liverpool, United Kingdom BM Stores Full time

    Are you an experienced Head of Quality Assurance who thrives in a fast paced and agile environment? Are you looking for a new and challenging role? Due to our phenomenal growth, we have a new and exciting opportunity to join us, a FTSE 100 business and one of the fastest growing retailers in the UK! As Head of QA, you’ll be leading a team responsible for...

  • Compliance Assistant

    4 weeks ago


    Liverpool, United Kingdom Prestige Recruitment Group Full time

    **Compliance Assistant** **Liverpool, Merseyside** **Salary: £20,000 - £25,000** National Insurance Brokers that specialise in various insurance policies. The Liverpool office is seeking a skilled Compliance Assistant to join their growing team and contribute to our ongoing success. **Job Summary**: As a Compliance Assistant, you will be supporting the...

  • Compliance Officer

    4 weeks ago


    Liverpool, United Kingdom Proactive Personnel Ltd Full time

    _**Permanent - Immediate Start Available - No Weekends!**_ Are you a Compliance Officer looking for your next great opportunity? I am currently working alongside a successful loan company based in Liverpool who are hoping to add an enthusiastic, motivated Compliance Officer to their team. They are excellent at retaining staff, largely due to their...

  • Quality Engineer

    6 days ago


    Liverpool, United Kingdom Staffline Group Full time

    We are delighted to be supporting our Customer, in their search for a Quality Engineer/Quality Manager Our ideal candidate will have experience withing the Automotive sector, and Injection Moulding This is a very hands-on role and as well as supporting site, this will involve visiting Customer sites across the Northwest, so a driving licence is essential...

  • Compliance Officer

    1 month ago


    Liverpool, United Kingdom CEL Solicitors Full time

    **Job role: Compliance Officer** **Location: Liverpool City Centre** **Job Type: Permanent Full time** **Basic salary: £40,000 - £50,000 per year (DOE)** CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth trajectory and plan to be the UK’s number one consumer law firm that is...

  • Shared Service Centre

    4 weeks ago


    Liverpool, United Kingdom BDO LLP Full time

    Shared Service Centre - Quality and Risk Manager page is loaded Shared Service Centre - Quality and Risk Manager Apply locations Liverpool time type Full time posted on Posted 2 Days Ago job requisition id R14797 Ideas | People | Trust An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to...

  • Quality Engineer

    4 weeks ago


    Liverpool, United Kingdom Everpool Recruitment Full time

    Quality Engineer / Inspector My client is an ISO 9001:2015 SME Subcontract Engineering Company based on Merseyside. Originally established to support the local automotive, dock and shipping companies. Since then, they have gone on to become a first-choice supplier to blue chip companies from within the Defence, Oil, Gas, Fluid & Power Generation Sectors,...