Senior User Researcher

2 weeks ago


High Wycombe, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 248763**Salary**:

- £40,000- Recruitment and Retention Allowance of £2000pa.**Job grade**:

- Senior Executive Officer- C1**Contract type**:

- Permanent**Business area**:

- MOD - Air - RAF Digital - Digital Services**Type of role**:

- Architecture and Data
- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- RAF High WycombeAbout the job

**Job summary**:
Are you an experienced User Researcher looking for your next challenge?

Do you want to be part of a high-performing team and be part of the Royal Air Force (RAF) Astra campaign to build the Next Generation Air Force?

Can you coach and mentor others to build capability and deliver user research that provides real insight?

We are looking for Senior User Researchers to join us in RAF Digital, and we’d love to hear from you"

This position is advertised at 37 hours per week

**Job description**:
We believe that User Researchers play an important role in making RAF Digital Services simple and easy to use for all user groups. As the Senior User Researcher, you will establish the RAF Digital Centre of Excellence for User Research and lead the team of user researchers. It is expected that you will work closely with interaction designers, service designers and wider blended teams, overseeing the delivery and assuring the quality of research so that it returns high quality and actionable user and employee insight.

It’s an exciting time to join RAF Digital as we grow our organisation and become a key enabler to the RAF’s Astra Campaign to become a dynamic, digital organisation which provides high quality, innovative, customer-centric services.

This is a fantastic opportunity to work on digital services that have a real impact and to work in a high performing team that actively shares knowledge and experiences.

If you can champion user research and continuous improvement, and have a passion for developing others, we encourage you to apply.

**Responsibilities**
- Assist in establishing the User Research Practice within the RAF Digital Centre of Excellence.
- Overseeing the delivery of user research, including primary quantitative and qualitative research and secondary desk research.
- Developing and managing effective relationships with stakeholders to understand their expectations and needs to support robust delivery of research.
- Managing a complex and busy research programme, including allocating work to user researchers.
- Providing quality assurance of research to ensure that methods and outputs are compliant with recognised research standards.
- Presenting findings and related design / service recommendations and customer insights to senior decision makers in the RAF and at Service Standard assessments.
- Taking part in cross-government, departmental and professional research groups to ensure best practice.
- Ensuring that personal, staff and team development activities are carried out to support continuous professional development, continuous improvement, and effectiveness.
- Leading a team within an Agile project environment to deliver research in support of iterative service design.

**Person specification**:
You are passionate about developing others and will actively coach and mentor those on your team, to support their professional development and to assure the quality of the research being delivered.

You will be an advocate for user needs and will actively promote the work of your team and the benefits of user research, with the confidence to talk about your work and the work of the team to a wider audience.

You have excellent communication and interpersonal skills, with the ability to build relationships with, work with, and influence colleagues and stakeholders at all levels.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Digital, Data and Technology Profession Capability Framework - Senior User Researcher: Inclusive research
- Digital, Data and Technology Profession Capability Framework - Senior User Researcher: Research skills
- Digital, Data and Technology Profession Capability Framework - Senior User Researcher: Strategic insight
- Digital, Data and Technology Profession Capability Framework - Senior User Researcher: User-centred and agile practices
- Digital, Data and Technology Profession Capability Framework - Senior User Researcher: Inclusive research

**Benefits**:
We are passionate about delivering great things for our customers. But we also know you will have a life outside of work; we respect your priorities, and our industry leading flexible working practices will give you real freedom to balance work and life.

We employ dedicated people who challenge and


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