Client Care Administrator

4 weeks ago


Wirral, United Kingdom Broadway Veterinary Surgery Heswall Full time

**Client Care Administrator (Veterinary Receptionist)**
**Location**: Broadway Veterinary Surgery
- Wallasey, Bebingdon, Heswall.**

**Salary: £23,795 per annum.**

**Job type**:Permanent, Full-time.**

**Hours: 40 Hours Per week, **Shifts: Rolling 4-week rota of 4 working days per week.**
**Shifts: Our shifts are 8am-7pm on weekdays and 8am-6pm on Saturdays.**

**When working a Saturday per 4-week rota, you will be given a weekday off in lieu.**

An exciting opportunity has opened at Broadway Veterinary Surgery for an experienced and enthusiastic Client Care Administrator to join our expanding team in Spring 2024.

We are looking for a Full Time Client Care Administrator to join our client care team. We are a vibrant, bubbly team that strives to provide our clients and their pets with the highest standard of care.

Our Client Care team is comprised of our Practice Manager, Client Care Manager, Practice Administrator & Client Care Administrators who all work together across our three practices.

**Your role and responsibilities**

The role is client-facing, based on our reception desks an involves all aspects of client care support such as;
- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

**Required Skills and Experience**
- Previous Customer facing experience (Essential)
- Previous roles within the veterinary industry (Desired)
- Must be able to travel to & work across all 3 sites as required on a rota basis.
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Broadway Veterinary Surgery has been looking after pets on the Wirral for over forty years. Our dedicated team offers a caring and high quality service to our patients and clients across the lovely Wirral, in North West England.

We have three practices across; Bebington (our main site), Wallasey & Heswall each providing a range of high quality primary care veterinary service.



  • Wirral, United Kingdom Lovett Care Ltd Full time

    **About Us**: Founded back in 2009, Lovett Care has been operating care homes across the Northwest for over a decade and recently in Wales after acquiring four homes. With a strong reputation in the care industry, we pride ourselves on creating a ‘home from home’ environment which enables residents to live life to the fullest, whatever their age or...


  • Wirral, United Kingdom Lovett Care Ltd Full time

    **About Us**: Founded back in 2009, Lovett Care has been operating care homes across the Northwest for over a decade and recently in Wales after acquiring four homes. With a strong reputation in the care industry, we pride ourselves on creating a ‘home from home’ environment which enables residents to live life to the fullest, whatever their age or...


  • Wirral, United Kingdom Superior Care & Wellbeing Full time

    We are looking for a hard working, enthusiastic and dynamic administrator to join our care recruitment agency. Experiencme working in the care sector would be beneficial but not essential. **Job Types**: Full-time, Part-time Part-time hours: 16-30 per week **Salary**: From £9.50 per hour Schedule: - Day shift - Monday to Friday Supplemental pay...

  • Administrator

    3 weeks ago


    Wirral, United Kingdom We Care Group Full time

    **Administrator - Riversdale Residential Home** **Job description** **Career Opportunity** **Job Title**: Administrator **Reports to**: Manager **Hours**: 20hrs per week - Flexible **Pay**: £11.55 per hour **Location**:Riversdale Residential Home 14-16 Riversdale Road, West Kirby, Wirral, CH48 4EZ _(As part of We Care Group, you may be required to...

  • Administrator

    3 weeks ago


    Wirral, United Kingdom Minster Care Group Full time

    Westhaven Care Hoylake in Hoylake is home to well trained and helpful staff with rooms for up to 52 residents. We pride ourselves in providing 24-hour care and specialised services for older people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver. As an Administrator, your key responsibilities will include: -...

  • Care Assistant

    5 days ago


    Wirral, United Kingdom Courthall Care Full time

    Want to work for a company that not only looks after our service users but also our staff? Then look no further! Courthall Care are a domiciliary care company expanding over to the Wirral area of Merseyside. We are a a new provider in the Wirral area and are looking for dedicated care assistants to join our team, following on from our successful sister...

  • Female Care Assistant

    2 weeks ago


    Wirral, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Cera as Professional Care Assistants in Wirral and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That kind of...

  • Female Care Assistant

    2 weeks ago


    Wirral, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Premier Care as Professional Care Assistants in Wirral and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That...


  • Wirral, United Kingdom Home Instead Senior Care Full time

    Full Training, Employee Discounts Scheme **Company Description**: Home Instead is the world’s leading provider of non-medical care and companionship services for older people, we have been established in Wirral for over 15 years and rated as outstanding by CQC. We are proud of the highly professional care we provide. **Job Description**: This is a key...


  • Wirral, United Kingdom Claire House Full time

    Job summary An exciting opportunity has arisen for two care administrators to join the Claire House Care Team At Claire House Childrens Hospice, we are passionate about providing the best possible care to children and young adults with life-limiting or life-threatening conditions, as well as support for their families, from across Merseyside and...


  • Wirral, United Kingdom Claire House Full time

    Job summary An exciting opportunity has arisen for two care administrators to join the Claire House Care Team At Claire House Childrens Hospice, we are passionate about providing the best possible care to children and young adults with life-limiting or life-threatening conditions, as well as support for their families, from across Merseyside and...


  • Wirral, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in Wirral. This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply. Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping others; your...

  • Administrator

    3 weeks ago


    Wirral, United Kingdom Care at Home Group Full time

    We are currently seeking an organised Administrator to work alongside out growing Wirral Domiciliary Care branch. You will work alongside the Wirral branch to ensure that all compliance checks and day to day business is managed efficiently. Allowing Care at Home Group to support the phenomenal growth that we are currently facing!! You will join a very...

  • Administrator

    2 days ago


    Wirral, United Kingdom Care at Home Group Full time

    We are currently seeking an organised Administrator to work alongside out growing Complex care branch. You will work alongside the branch to ensure that all compliance checks and day to day business is managed efficiently. Allowing Care at Home Group to support the phenomenal growth that we are currently facing!! You will join a very experienced team within...

  • Health Care Assistant

    3 weeks ago


    Wirral, United Kingdom Velorious Care Full time

    Key responsibilities: - Encourage and facilitate the autonomy, personal choice, preferences and independence of the individuals we support, in all areas of their lives and where specified in their Person Centered Support plans and Risk assessments. - Assist in the planning of recreational, social, vocational, educational events and activities, escorting and...

  • Sales Administrator

    2 weeks ago


    Wirral, United Kingdom Signa Care Group Full time

    **Sales** - New Business Development of Key Nursing and Care Homes across Liverpool & Wirral. - Winning business; gaining, and maintaining business partnerships - Account Management of existing clients further forging business relations. - Selling RGN/RMN and Healthcare Assistants to cover temporary shifts - Visiting Current and new clients on a regular...


  • Wirral, United Kingdom Claire House Children's Hospice Full time

    If you are looking for a new challenge to work with passionate and dynamic teams, this is a very exciting time to join Claire House, as it continues to develop its services across the region. An exciting opportunity has arisen for two care administrators to join the Claire House Care Team. You will be based in the hospice within specific Care Services...


  • Wirral, United Kingdom Claire House Full time

    Scope of job To provide a full range of administration support to ensure the smooth and efficient management of all the Care and Family Support services. To be a key point of contact for families and external professionals, and support the team to maintain and record contact for families and external professionals. To have a key responsibility for diary...


  • Wirral, United Kingdom Claire House Full time

    MAIN DUTIES AND RESPONSIBILITIES To provide the full range of administration support to ensure the smooth and efficient management of all the Care and Family Support services. Manage, and coordinate, the referral process to the different Care and Family Support services, ensuring accurate documentation of all required demographic and other information on the...


  • Wirral, United Kingdom We Care Group Full time

    **Career Opportunity** **Job Title**: Administrator **Reports to**: Manager **Hours**: 20hrs per week - Flexible **Pay**: £11.55 per hour **Location**:Riversdale Residential Home 14-16 Riversdale Road, West Kirby, Wirral, CH48 4EZ _(As part of We Care Group, you may be required to work from other locations at the discretion of the company and with...