Care Home Administrator

1 week ago

Wirral, United Kingdom Lovett Care Ltd Full time

**About Us**:
Founded back in 2009, Lovett Care has been operating care homes across the Northwest for over a decade and recently in Wales after acquiring four homes. With a strong reputation in the care industry, we pride ourselves on creating a ‘home from home’ environment which enables residents to live life to the fullest, whatever their age or condition. Lovett Care is values driven and see our people as our greatest asset. Our Mission is to be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment.

“Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect”

Lovett Care is seeking a **Home Administrator** to join our amazing team at Charlotte House. This is a fantastic opportunity to work in partnership with our team to deliver quality care for a diverse group of residents.

**Salary: £24,675 (Increasing to £25,785 from 1st April 2024 per annum), 37.5 hours per week.**

You will have previous experience in an Administration role and within a care environment. To discuss this exciting opportunity further, please forward your CV and covering letter to **Phill Evans** **, General Manager**.

**Key Accountabilities**:
To manage the home’s administration that supports the business of operating a care home in the following key areas:

- Responsible for the update of People Planner, including, but not limited to rotas/team member details and resident details
- Payroll - Ensure all hours worked are processed accurately and in a timely manner
- Residents - Setting up residents financial files including completing resident contracts and assisting with financial assessments where required
- Maintaining residents details on People Planner, ensuring accurate and up to date information relating to occupancy, funding details and other relevant details
- Deal with enquiries in a professional manner in line with company policies and procedures
- Dealing efficiently with HR tasks, such as DBS’s, references, setting up new starter files, maintaining contact with the applicant through the process and updating the HR Tracker
- Dealing with the home’s recruitment, such as checking Indeed daily and arranging interviews
- Resident Personal Allowances - Maintain accounts, in line with company policies and procedures
- Complete and place purchase requests for items required in the home e.g. uniforms, stationery, cleaning products and medical supplies.
- Petty Cash Float - maintain the Homes petty cash account, submit receipts and report balance at month end.
- Cash Handling - Such as Resident Social Funds and team member funds, where applicable
- Line management responsibilities for the reception team
- To safeguard all Company, public and personal monies, including cash, and valuables that the role necessitates handling
- Assisting in welcoming residents and visitors
- Assisting with show rounds, where applicable
- Answering phone calls professionally and in a timely manner
- Dealing with any queries from relatives and visitors, including enquiries when needed
- Directing queries to the appropriate department
- Attending meetings both in the home and at Lovett Care Support Office when required
- Assisting and completing any other duties, that may be required.
- Completion of mandatory E-Learnings
- To embed and demonstrate our company values throughout your working day

**Skills & Competencies**:

- **Good Communicator **- Builds relationships at all levels, whether face to face, over the phone or via electronic communication.
- **Planning and Organisation - **Adapts to changes and uses resources effectively. Ability to perform to tight deadlines. Seeks clarification and approval where appropriate.
- **Contributing to Team Success** - Energetic team player but also works well on own initiative. Contribute effectively to team performance to meet objectives.
- **Initiating Action** - Monitors and manages own time to ensure daily objectives are met. Accepts additional challenges and responsibilities willingly and assists others. Possesses a positive, can-do attitude always
- **Flexibility** - Use of initiative to ensure tasks are completed. Undertakes ad hoc tasks/projects as and when required.

**You will have**:

- Experience of working in a care environment _(Desirable)_
- Experience in an Administrative role
- Experience of working with residents who have additional support needs _(Desirable)_
- Competent IT skills
- Satisfactory DBS Check and References

**Benefits**:

- 28 days Holiday _(Including Bank Holidays)_
- ‘Lovett Cares’ - Employee Reward Platform
- Auto Enrolment Pension Scheme
- Long Service Awards
- Employee Assistance Programme
- Employee Referral Bonus Scheme
- Apprenticeships available

**Job Types**: Full-time, Permanent

**Sa

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