Service Breakdown Controller

1 month ago


Aldridge, United Kingdom JC Payne UK Ltd Full time

**Job Summary**

You will provide an efficient and effective breakdown and maintenance service to keep all our customers tail lift and ancillary equipment legal and on the road.
- Ensure all legal inspection are planned well within the allocated timeframe.
- To be the first point of contact for breakdown and service calls.
- To manage emergency and non-emergency services and breakdown calls.
- To take breakdown details accurately.
- To dispatch jobs to our engineers
- To utilise Proteon in transmitting the jobs efficiently to the engineers
- To ensure all statuses are maintained, i.e. planned, re-book etc
- To maintain a high level customer satisfaction
- To carry out allocated status duties within a timely manner

**Job Type / Category**

The hours of work will be 8.30am - 5.00pm Monday to Friday

**Required Education, Skills and Qualifications**

GCSE grade C or above in Maths, English and ITC

**Benefits**

30 days holiday inclusive of bank holidays

Onsite parking

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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