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Customer Service Administrator

4 months ago

Aldridge, United Kingdom HollyField Personnel Full time

**Customer Service Administrator**

**Job Type**: Permanent, Full Time

Location: Aldridge, Fully Office Based

Hours: Monday to Friday, 8:30am - 4:45pm
- Our client, a leading provider in their industry, is seeking a dynamic and dedicated Customer Service Administrator to join their team based in Aldridge. In this role, you will be the first point of contact for customer service inquiries, providing vital administrative support._

**What our client offers**:

- Competitive salary
- Free Parking for a hassle-free commute
- 25 days of annual leave to maintain a healthy work-life balance + bank holidays
- Company pension with contribution up to 11% and death in service cover

**Duties & Responsibilities**:

- Generate customer quotations for consumables, parts, and service visits
- Ensure accuracy of orders and process them efficiently
- Manage customer inquiries and resolve issues such as late deliveries or stock discrepancies
- Liaise with supply chain to check lead times of products and chase up backordered items
- Process customer orders accurately
- Maintain customer database and sales pivot table
- Collaborate with Finance and Sales Representative on credit control issues
- Coordinate with Warehouse and Logistics for timely deliveries
- Work with Production Planner to ensure stock availability meets sales demand

**Skills and Experience**:

- Strong administration skills with attention to detail
- Excellent written and oral communication skills
- Customer-focused approach with the ability to multitask and prioritise workload

Job Ref: EN395