Showroom Host

Ready to join the largest car company in the world?

An exciting opportunity has just opened Parks Motor Group is looking for a Showroom Host to join our Toyota team based in Carlisle.

**Role info**:
Showroom Host
Carlisle
Competitive Market Salary
Full-time, Permanent
Plus Up to 30 Days Holiday, Full Manufacturer Product Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, Life Assurance and More

**About us**:
As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first - every day, everywhere.

Established in 1971, Park’s is a private family-owned business, which takes great pride in being Scotland’s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

**The Showroom Host role**:
As a Showroom Host you are a central member of the team and a first point of contact for our customers. Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their inquiries and setting the benchmark for the customer experience they expect. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for Parks Carlisle.

You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment.

**Key Highlights of the Role**:
+ Greet and welcome customers and visitors into the showroom providing an excellent level of customer service
+ Managing day-to-day hospitality requirements and serving refreshments to customers.
+ Encourage customers to engage with the product and services in a relaxed environment
+ Handle basic queries on product, using supporting information, so the customer feels they have been professionally dealt with
+ Determine the next appropriate interaction to ensure the customer experience is personalised and efficient
+ Brief and update the relevant specialist and update sales executives on customer needs
+ Ensuring the showroom is well presented at all times.
+ Handle inbound telephone calls and directs to relevant colleagues
+ Work with the showroom team to support promotions and events ensuring brochures are up to date and in the right place
+ Aware of ‘Voice of the Customer’ data which helps inform your approach to the customer
+ Maintaining accurate customer records
+ Attend training and meetings to continuously learn and gain product knowledge to enable progression in the role
+ Work as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues

**What we are looking for**:
+ A full UK driving licence
+ Eligibility to work in the UK
+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
+ A professional and smart personal appearance
+ An excellent communicator with high standards of verbal and written communication
+ Ideally GCSEs in English and Maths (or equivalent)
+ Good IT and administrative skills
+ Previous relevant experience within customer services or logistics

**What’s on Offer**:
+ Competitive market salary
+ Contributory Pension/life assurance scheme
+ Training and on-going development with the Award-Winning Toyota Academy
+ Opportunity for career progression
+ 5 day working week
+ 30 days holiday
+ Full manufacturer accredited training including fully funded travel
+ BEN Automotive Assistance Program
+ Discounted Servicing for you and your family
+ Contributory Pension Scheme
+ Refer a friend scheme earning £1000+ a year
+ Attractive discounts when purchasing new and used cars
+ Subsidised car leasing scheme accessible to you and your family

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.