Service Take-on Analyst X 2

3 weeks ago


Milton Keynes, United Kingdom McGregor Boyall Full time

**Role type - Full time, 6 Month Contract (Inside IR35)**

**Location - London, Milton Keynes (2 days onsite a week)**

Our client is looking for 2 Service Take-On Analysts to join the Service Take-On team within the IT Service Management department of IDD, reporting into the Service Take-On Manager.

**Role Description**
- ITIL
- CIPS
- Strategic Decision Making
- Leadership Skills

**Key Responsibilities**
We all have a responsibility to embrace the changes of the FCDO as it transforms, building the culture we want to see and delivering our cultural statement in how we lead and behave towards others; how we make decisions and how we get the job done is everyone'sresponsibility.
The Service Take-On Analyst is responsible for:

- Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live.
- Working with Product Teams to complete quality and security assurance activities, escalating to the Senior Service Take-On Manager if errors are identified.
- Supporting Product Teams to complete out transition readiness assessments prior to go live and signs off for implementation.
- Validate changes against the transition framework and appropriate policies and procedures.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work aroundthe world.

Skills required
We are looking for someone who can demonstrate the following skills:

- Service Management Framework knowledge (relevant skill level: awareness)
- Service Focus (relevant skill level: working)
- Problem Management (relevant skill level: awareness)
- Continual Service Improvement (relevant skill level: working)
- Continuity Management (relevant skill level: awareness)

We are looking for someone who can also demonstrate the following behaviours:

- Behaviours - Managing a Quality Service
- Behaviours - Delivering at Pace
- Behaviours - Working Together

McGregor Boyall is acting as an Employment Business in relation to this vacancy.


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