Court Usher

3 weeks ago

London, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 352480**Salary**:

- £24,250- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Assistant- AA**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at RCJ LONDON, WC2A 2LLAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Salary**:
London (within M25): £24,250

These positions are available for external applicants as well as existing civil servants on level transfer or promotion.

**Background**:
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court / hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.

Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.

**Operational Delivery in HMCTS**:
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
- Face-to-face roles in HMCTS for example a court usher
- Contact Centre roles in HMCTS for example call centre advisers
- Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

**Key Responsibilities**:
**In Court Responsibilities**
- Open and closing the courtroom.
- Calling in solicitors, barristers and representatives of external agencies into the courtroom.
- Calling on cases.
- Maintain a record of hearings by recording start and finish times.
- Operating live stream and Court Video Platform (CVP).
- Provide information relating to proceedings.
- Answering face to face enquiries.
- Keeping parties informed of changes e.g. of courtrooms and hearing times.
- Ensure courtrooms are cleared after hearings and are left in good order.
- Assist with ushering responsibilities at swearing in ceremonies when required.

**Administration**
- Collecting and delivering files and bundles for court hearings.
- General clerical work, including use of computers and photocopiers.
- Assist with file management and disposal.

**Post Handling**
- Opening, sorting, distributing and dispatching post as required.
- Collecting and delivering post from appropriate offices.

**Monitoring Stock**
- Ensuring Court rooms are supplied against requirements for relevant forms and stationery.

**Operating equipment**
- Office and court equipment e.g., computers and photocopiers.

**Other Duties**

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

**Essential Skills & Criteria**:

- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills

**Application Process**:

- **An up-to-date copy of your CV which details your experience and achievements (Level 1)**

If selected for interview, you will be tested against the following Success Profile Behaviours (Level 1):

- **Communicating & Influencing**:

- **Managing a quality service**

Interviews will also test two Strengths.

Interviews for this campaign will be conducted virtually via Microsoft Teams.

Further information on Success Profile Expe

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