Telephone Representative

4 weeks ago

Aylesford, United Kingdom Kent Frozen Food Full time

**Telephone Sales / Order Processing**

Kent Frozen Foods Ltd

Aylesford, Kent

Evening Shift/Permanent

£competitive

kff is a regional food wholesaler with c.270 colleagues based near Maidstone, Kent. We are part of Sysco, the world’s largest foodservice provider with over 65,000 colleagues globally. kff has a family feel with a close-knit team, supplying both fantastic local pub and restaurant customers as well as delivering direct to the caterer.

We are looking for 3 Telephone Sales Representative to join our friendly Telephone Sales team in Aylesford, Kent. This will be an evening shift, working 5pm to 10pm, with some flexibility around days worked.

The main purpose of this role is to provide excellent Customer Service to all incoming and outgoing telephone calls to kff customers.

**Key responsibilities will include**:

- Manage the existing customers and ‘Your Way’ customers, alongside the external representatives
- Take customer orders within a timely and orderly manner
- Process telephone orders accurately
- Assist with all other order processing processes (Web/Integration)
- Handling inbound calls
- Complete pricing forms for new products
- Promote and upsell monthly promotions
- Manage errors, BEY report, Weights and Suspends orders, workload, figures/sales.
- To be able to run cut off/day end prints to handover to transport/warehouse
- Good verbal communication skills on all levels
- Customer service skills
- Ability to sell
- Accurate and efficient IT skills
- Be a team player

**In return you will receive**:

- Competitive salary
- Company Pension
- Hospital cash plan scheme
- Benefits scheme
- Life Assurance
- Car parking

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £12.82 per hour

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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