Software Technical Specialist Vault, Inventor

About Graitec Group:
**GRAITEC Group Company is a **global Software editor leading Building Information Modeling (BIM) solutions** and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.**

**Ambitious and fast**-**growing environment**:We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

**Experts & Talents with strong **culture**:Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

**A true international group**:Graitec serves more than 200 000 customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globe

**A market leader**:we are one of the largest AUTODESK Platinum partners and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares

**Strong Products serving the construction & manufacturing industries**:Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

About the Team Hiring:
You will be working with a great team of technical staff both in the UK and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview:
The position of Software Technical Specialist is a customer-facing role with a focus on training and mentoring our customers around MFG _software)_. Working alongside the sales and technical teams, you will be helping customers adopt the new technologies they have invested in. The support that you will provide will be a key part to the success of their goals as well as the opportunity to grow adoption in that business.

Although training and consultancy will be the key part of the role, there is the opportunity to work with the sales team on presenting the product to prospective customers and key events.

**Key Responsibilities**

**Training Services, including**:

- Delivering Training Courses to clients in-house, on-site, or online.
- Preparing and delivering Bespoke Training Courses tailored to the specific needs of the customer
- Conducting post-Training Course customer reviews
- Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

**Post-Sales Support, including**:

- Advising clients on technical issues relating to the implementation and use of their design software
- Liaising with suppliers where necessary to research and identify solutions to client issues

**General Company Duties, including**:

- Researching and providing technical advice to company management on new product opportunities
- Assisting the Sales and Marketing staff with business development matters

**Key Success Indicators**:

- High level of success measured on all service delivery through post training surveys
- Creation of whitepapers and industry focused articles
- Generating Tips and Tricks and ‘how to’ for our customers and internal
- Maintaining the relevant certifications both internally and externally

**We are looking for talents that will enjoy, live and accelerate our culture and values**
- At Graitec, We work together locally & globally with an **Entrepreneurial mindset**.- As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them.- To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission:
- **The way we work **:Growth, Agility, Innovation and Responsibility
- **The way we behav