Account Manager

4 weeks ago

Totton, United Kingdom DG Partnership Ltd Full time

**Account Manager - Competitive Salary
- Totton, Southampton**

**The Role
Are you a highly motivated Account Manager looking for a new challenge? Aura Technology is seeking an Account Manager to drive customer success and satisfaction by leveraging our market leading technology solutions and services.

As our Account Manager, you will be the first point of contact for our designated customer representative, responsible for managing and delivering the customer's Technology Roadmap, driving productivity & efficiency, security, strategic business planning,speed and agility, competitive advantage and peace of mind on behalf of the customer.

**Key Responsibilities:
The key responsibilities of an Account Manager include, but are not limited to:

- Work with the organisation to get the most use out of Aura’s core services, providing support and continued guidance for the customer's core services.
- Act on behalf of the customer's interests recommending and offering solutions only when it meets the business goals.
- Provide management of the customer's Technology Roadmap.
- Budget for IT services for 3 years on behalf of the customer.
- Present monthly and quarterly meetings with the customer.
- Work with the service manager to ensure the customer is getting value for money with hardware, software and re-occurring licences.
- Work with the Technical Pre-Sales Consultants and product board to bring new Aura core services online based on customer requirements and demand.
- Work with the customer Virtual IT Director to define features of Aura’s core services and customers core services to ensure that customer fully utilises the benefits of Aura core services and the customer core services.
- Ensure products and services are delivered in line with the service level agreement.
- Provide excellent customer satisfaction through continuous customer engagement.
- Work with the Virtual IT Director and Operational and Commercial Directors to ensure high levels of customer satisfaction, escalating to the Account Manager where required.

**The Company
Aura Technology is dedicated to providing high-quality, proactive managed IT services to businesses. Our business-led, strategic approach distinguishes us from the competition.

We specialise in IT services that benefit your company. Our offering is aligned with your business from the start, and our unique approach means we go above and beyond to understand your strategic roadmap.

**The Person
The key skills and qualities of an Account Manager are:

- Relevant IT/Management qualification at BTEC HNC or higher, or equivalent industry experience.
- Minimum of three years in an Account customer-facing role both in either commercial or public sector.
- Strong technical or service background.
- Working with diverse teams and customers.
- Working in a complex IT service environment.
- Analyse and understands contractual documentation and specifications.
- Management of a portfolio of customers.

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