Operational Administrator Part Time

4 weeks ago


Manchester, United Kingdom OCS Group UK Ltd Full time

We have a vacancy for a part time Operational Administrator to work 25 hours per week, Monday to Friday from 9.30am to 2.30pm
You'll provide a high level of administrative support to internal and external customers for the Healthcare & Education Sector, managing a high volume of transactions via various methods including telephony (inbound & outbound), order processing, web trafficand maintenance of files which will be audited for compliance purposes.
You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer serviceexcellence.
You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player.
Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft office/ Excel is paramount whilst carrying out this role.
**Responsibilities will include**:

- Updating budget and cost reports ensuring accuracy and attention to detail
- Working closely with the other colleagues to improving proficiency and ensuring a consistent focus on what is important to the business/contract
- Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system.
- To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both Account Managers and clients. You will be required to collate data around both financial and service level KPI's
- To ensure full administration activates for all new supplier procedures are detailed on the in internal systems
- Ensuring that on all queries the client is kept fully always updated. Closing the loop on all queries, ensuring that a query has been resolved to the client's satisfaction is essential
- Liaising and challenging our suppliers to meet SLA's and gain information correctly
- Keeping track of inventory and ordering supplies
- To update the internal systems ensuring that there is a full history on all requests logged prior to closing these in the system. Proactively contacting service streams for updates on queries so that agreed SLA's are met

**Qualifications and Experience required**:

- An excellent knowledge of Microsoft Office/Excel
- Strong organisational and administration skills
- Previous demonstratable Customer Service Experience
- Excellent communication skills, both written and verbal
- Detail-oriented with strong analytical and problem-solving skills
- Previous experience in a call handling environment & administration essential
- Ability to multitask

**What will you get in return?**
- An enhanced pension scheme (above auto enrolment rates) - to save for the future
- Life Assurance - to protect your family should the worst happen
- 25 days holiday, plus 8 bank holidays on top
- Option to purchase additional annual leave
- Private Medical Insurance - to protect you
- Access to 100s of high street discounts
- Financial Wellbeing support - Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Health & Wellbeing Support

**Why join OCS Group UK Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciatio



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