Hospitality Supervisor

2 weeks ago


Wrexham, United Kingdom Yab Group Limited Full time

Responsible for assisting and supervising the delivery of food and beverages for hub, meeting rooms, events and functions as required by our onsite customers and clients. Providing excellent customer service and "nothing is too much trouble" attitude. You will understand our YaB smile brand and why - standards of helping wrexham smile.

**Job Duties**:

- Oversee the management of hospitality bookings to ensure they can be accommodated and that there is enough additional stock and staff to service the booking if required
- Supervise the preparation and presentation of Foh deli food, desserts and beverages.
- Ensure the set-up of rooms is appropriate with the needs of each service including cafe.
- Oversee the clearing and clean up of hospitality and event areas once finished
- Ensure hospitality bookings are correctly recorded and tracked on a hospitality log
- Provide assistance and service on other areas of service when required
- Assist clients and guests in a warm and friendly manner and ensure their requests are fulfilled correctly and delivered with a smile
- Train and coach hospitality team, volunteers and project members to ensure the highest level of service is provided
- Deal with enquiries and issues promptly and in a professional manner
- Comply with all Health and Safety Regulations
- Follow all YaB policies and procedures
- Assist the Hospitality and Events Manager in recording stock levels as part of the weekly stocktake as well as recognising when there are stock shortages
- Experience in bar work and alcohol for events.

**Skills and Qualities required**:

- Ability to work with discretion and integrity when dealing with high profile guests
- Previous experience in a similar role
- An outgoing personality
- Excellent appearance
- Excellent communication skills, both verbal and written
- Excellent customer service and people skills
- High standards and be quality driven
- Excellent organisational skills
- To work well under pressure with the ability to multi task
- Have knowledge of health and safety and hygiene
- Honest and open
- Reliable, committed and flexible

**Salary**: £10.00-£13.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Hospitality: 2 years (required)

Work Location: One location

Reference ID: YaB/hospitality


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