Care Coordinator
8 months ago
Job SummaryA patient care co-ordinator (PCC) will support patients to receive and access appropriate health care and wellbeing support. The PCC will liaise between patients and their families, Clinicians, GP surgeries, Community services and other health care and voluntary sector services to work towards the specified aims of each patient.Working closely with the patient and their clinician or other healthcare professional, the PCC co-ordinates patients healthcare and directs them to the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate.The PCCs role requires them to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists, pharmacy technicians and others.You will need to be a car driver and have access to a car as this role involves travelling to different practices and patients across the Yate and Frampton Cotterell practice areas. Primary Duties & Areas of ResponsibilityThere may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
**The main duties will involve**: Working with patients and their families or carers, to identify their needs and wishes to assess their needs for care and support Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their requirements Working with Care Home staff to develop personalised care plans for residents. To assist in the co-ordination of health professionals in a multi-disciplinary team to identify patients in most need and liaise with providers to meet these needs Assisting patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools Providing patients with high quality, easy to understand information to assist them in making choices about their care Liaising with other PCCs in other practices within the PCN and share best practice To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, including signposting them to assistance with finances and benefits and other wellbeing services To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the GP Practices To attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs. To undertake all mandatory training and induction programmes To contribute to and embrace the spectrum of clinical governance To develop yourself and the role through participation in training and service redesign activities To contribute to public health campaigns (e.g. flu clinics) through advice or direct care In addition to the primary responsibilities, the PCC may be requested to: Support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner Duties may vary from time to time without changing the general character of the post or the level of responsibilityIn addition to the primary responsibilities, the PCC may be requested to: Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to): Using personal security systems both within and external to the workplace according to practice guidel
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