Customer Service

2 weeks ago


Rotherham, United Kingdom Capita Full time

Customer Service Advisor (No weekends)

**Salary**: £22672 per annum

Contract : Permanent 40 hrs a week

Location: (Hybrid) You will be required to work 1 day a week in our Dearne Valley site and 4 days at home, so you must be able to commute to our Dearne Valley site Office Rotherham S63 5DJ.

Shifts - 40hrs pw. (8 hours per day) Mon - Fri 8am - 6pm

Start Date: 15th January 2024

**Job title**:
Customer Service - Collections Advisor (Hybrid)

**Start the New Year with a New Job**:
A brand new exciting opportunity has opened up for Collections Advisors for our prestigious client Southern Water at our Dearne Valley Site.

**The role**

As a member of our Customer Service Collections team you will help people across the country, as you understand their circumstances and educate them out of debt. Positive, empathetic, honest and resilient you'll stay, calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we’ll give you lots of support too. Join us in this rewarding role and you'll help create a better financial future for everyone you speak to.

**What you will be doing**
- Delivering a service which makes your customers feel valued and supported
- Dealing with a variety of customer questions and queries
- Taking payments, setting up manageable payment plans, offering short term discounts on their bills

**What we are looking for**
- Confidence
- Excellent communication skills with a talent for adapting behaviours and empathy for different callers
- The ability to learn new skills quickly when it comes to adopting new processes and technology
- Someone who can think on their feet and adapt to different situations
- A good listener who is empathetic patient
- A private and quiet space to work at home a strong Wifi connection

**What’s in it for you?**
- A competitive salary of £22,672 per annum
- On-site parking
- On-site canteen and shop
- Cycle to work scheme
- Access to Private Medical Insurance & Health Assessment plans
- 23 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
- Pension scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

**The Hiring Process**

You will be invited to a video interview with a member of the recruitment team and if successful, we will follow this up with a chat with one of the hiring managers

**Equal Opportunities**

LinkedIn

**Location**:
Rotherham - Capita House Park
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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