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Guest Services Assistant

2 months ago

St Columb, United Kingdom Away Resorts Full time

**Location**: Retallack Resort & Spa, Cornwall

**Hours of work**: Seasonal contract 32 hours per week

**Salary**: £10.42 per hour
- Paid Weekly

**Who we are?**

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

**What we need in a nutshell**

As a Guest Services Advisor, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to the moment they leave. Your role, always with a friendly smile, will include:

- Meeting and greeting guests and checking them in and out
- Making bookings for activities and dealing with enquires
- Resolving complaints in a way that makes guests properly looked after

One more thing holidays happen at holiday times, so you will need to work your magic on weekends and bank holidays too.

**What we can offer you**

This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

- Competitive Pension
- Bonus Scheme
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition

**Want to join our team? Here’s how to apply**

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work

**Good Luck**

INDHP