Guest Experience Supervisor Full Time Park Lane

7 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 24087478

**Job Category** Rooms & Guest Services Operations

**Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE**

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city center, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness center featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

Join us on an exciting journey in the heart of London's luxury hospitality landscape We are looking for a **Guest Experience Supervisor **to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.

**ARE YOU ELIGIBLE TO WORK IN THE UK?**

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.

**WHAT WE CAN OFFER YOU**

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 31 days
- 50% discount on Food & Beverage when dining in the hotel
- Service charge upon completion of probation
- Length of service rewards and invitations to afternoon teas
- Monthly/yearly recognition schemes
- World-class career opportunities within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world
- Professional learning and development opportunities - because a rewarding career is so much more fulfilling
- Complimentary meals on duty
- Complimentary dry cleaning - we do like to make an impression
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme to help you save for the future
- Life assurance

  • Guest Experience Supervisor Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24089958 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Guest Experience Expert Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24098722 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Guest Experience Expert Full Time Park Lane

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24078528 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Guest Experience Manager

    1 week ago

    Central London, United Kingdom Sheraton Grand London Park Lane Full time

    About the Job: As a Front Desk Supervisor at Sheraton Grand London Park Lane, you will be responsible for leading a team of front desk staff and ensuring that every guest has a memorable stay. Your main goal is to provide exceptional customer service and exceed guest expectations.">Job Summary:Lead a team of front desk staff to deliver exceptional guest...

  • Sheraton Grand London Park Lane Supervisor

    3 weeks ago

    Central London, United Kingdom Sheraton Grand London Park Lane Full time

    Job DescriptionThis role involves providing exceptional customer service and ensuring the smooth operation of the front desk area.Key Accountabilities:Verify guest identity and payment information, and assign rooms accordingly.Set up accurate accounts for each guest, including entering Marriott Rewards information.Process payments securely, verify/adjust...

  • Housekeeping Supervisor Full Time Park Lane

    2 days ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23033545 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Housekeeping Supervisor Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23114884 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Hotel Cleanliness Supervisor Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24085017 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Park Lane Hospitality Leader

    5 days ago

    London, Greater London, United Kingdom London Hilton on Park Lane Full time

    Are you a hospitality professional looking for a new challenge? We have an exciting opportunity for a Park Lane Hospitality Leader to join our team at London Hilton on Park Lane. As a key member of our team, you will have the opportunity to work with a diverse group of people, each bringing their own unique perspectives and experiences to the table.Located...

  • Food Services Supervisor Full Time Park Lane

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24078519 **Job Category** Food and Beverage & Culinary **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • London Park Lane Hospitality Associate

    3 weeks ago

    City of London, United Kingdom Sheraton Grand London Park Lane Full time

    Are you ready to become the best version of yourself? As a London Park Lane Hospitality Associate at Sheraton Grand London Park Lane, you will deliver exceptional guest experiences by setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies. Your focus will be on making transactions feel like part of...

  • Housekeeping Porter Park Lane Full Time

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23136010 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Housekeeping Porter Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23156841 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management**LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Guest Experience Coordinator

    3 weeks ago

    London, Greater London, United Kingdom 45 Park Lane Full time

    We are seeking a highly skilled Room Attendant to join our team at 45 Park Lane. As a key member of our hotel staff, you will be responsible for delivering exceptional service and ensuring that our guests receive an unforgettable experience.We offer a range of benefits, including a competitive salary of £28,000 - £32,000 per annum, complimentary stays, F&B...

  • Hotel Cleanliness Supervisor Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24089965 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Waiter Waitress Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23205841 **Job Category** Food and Beverage & Culinary **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Hotel Cleanliness Supervisor Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24031669 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

  • Front Office Supervisor Park Lane Full Time

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24096837 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Room Attendant Park Lane Full Time

    4 days ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23076789 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management**LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...

  • Asstmgr-housekeeping Full Time Park Lane

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24098825 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK...