French Speaking Account Manager

**Overview of Job Responsibilities**

The Account Manager is responsible for leading and managing the delivery of projects.

The Account Manager is the primary point of contact for clients on the project delivery and is expected to drive programme performance through best practice, industry knowledge and insight driven recommendations.

The AM will provide project management, direction and guidance to cross-function execution teams and centres of excellence, by acting as a 'critical friend’ to ensure services are delivered in line with the agreed scope and deliverables, maximizing programmeperformance and ROI.

The primary focus of the role is to ensure the delivery of services efficiently, on target and meeting quality expectations that will drive client retention, loyalty and growth.

**Essential Responsibilities and Deliverables**

Function Specific:

- Key responsibilities include;
- Project setup
- Project execution
- Project closure

**Qualifications, Knowledge, and Skills**

**Education**:

- Degree level mandatory
- Business, sales or marketing qualifications preferred
- Project management qualification preferred

Experience/Knowledge:

- Minimum of 1 years’ experience of client account management (at an outsourced agency) or managing demand generation functions at a senior level
- Able to demonstrate experience of campaign design, execution and measurement
- Team management experience preferred

**Skills**:

- Strong internal and external communication skills, verbal, written and presentation
- Leadership skills
- Strong interpersonal and leadership skills to influence and build credibility
- Persistence and self-motivating
- Personal presence and ability to clearly communicate compelling messages internally and to clients
- Comfortable managing medium complexity client execution services methodologies and operation

**Personal Attributes**

Results orientated and motivated to succeed
- Confident and clear communication skills (written, verbal)
- Proven project management and presentation skills
- Credibility with client contacts
- Ability to work autonomously and part of a team
- Analytical approach to problem solving and decision-making
- Positive attitude
- Collaborative approach to working with internal team members