Food & Beverage Host

5 months ago


SouthendonSea, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Grosvenor Casino, Southend

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

You will;
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages
- only delivering products you are proud of
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
- Promote the use of Grosvenor Membership cards during each interaction with the guest
- Promote the Rank Omni Channel/Digital offer through positive customer interaction

**Qualifications**:

- Positive attitude
- Experience of working successfully in a hospitality role
- (preferred) Previous experience working in a multifaceted role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

24-32 hours per week, with overtime available.

F&B Host - £11.15 per hour, premium pay +£1 between midnight and 6am.
Must be fully flexible and able to work nights and weekends


  • Food & Beverage Host

    5 months ago


    Southend-on-Sea, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...


  • Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

    Food & Beverage Host - Southend-on-SeaCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are...


  • Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

    Food & Beverage Host - Southend-on-SeaCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are...

  • Food & Beverage Host

    1 month ago


    Southend-on-Sea, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place...

  • Food & Beverage Host

    2 months ago


    Stockton-on-Tees, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom The Rank Group Full time

    About the RoleGrosvenor Casino, Southend is seeking a skilled Food and Beverage Host to join our team. As a key ambassador of our business, you will be responsible for delivering exceptional customer experiences, ensuring our guests feel welcomed and cared for.Key ResponsibilitiesProvide friendly, efficient, and prompt service of food and beverages,...


  • Burton-On-Trent, United Kingdom Hoar Cross Hall - Food & Beverage Full time

    **Location**: Hoar Cross Hall, Staffordshire **About Us**: Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed...

  • Breakfast Food

    5 months ago


    Burton-On-Trent, United Kingdom Hoar Cross Hall - Food & Beverage Full time

    **Breakfast Food & Beverage Assistant** Do you have a passion for impeccable service and exquisite food? Are you good with early mornings? As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

    Grosvenor Casino, SouthendRole OverviewAs a Food and Beverage Host at Grosvenor Casino, Southend, you will be the face of our business, delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesYou will be responsible for:Providing a friendly, efficient, and prompt service of food and beverages, ensuring...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom The Rank Group Full time

    Company DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.Job DescriptionWe are looking for a part-time Food and...

  • Bar Staff/hosts

    6 months ago


    Southend-on-Sea, United Kingdom The Falcon Pub Full time

    We are looking for enthusiastic and passionate people to join our team. We are seeking experienced bartenders with a passion for delivering a fantastic customer experience. Duties include providing excellent customer service, serving classic mixed drinks - including cocktails. You will answer questions, prepare beverages, serve food and be an approachable...


  • Stockton-on-Tees, United Kingdom Grosvenor Casinos Full time

    Food & Beverage Host - StocktonCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an...

  • Slot Machine Host

    3 weeks ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full time

    Slot Machine Host - Genting CasinosAre you passionate about delivering exceptional customer service? We have a vacancy for a Slot Machine Host to ensure our customers receive the highest standard of service and have a great experience on our slot machines and electronic gaming areas.Key responsibilities include:• Delivering excellence in customer...

  • Bar Staff/hosts

    5 months ago


    Southend-on-Sea, United Kingdom The Falcon Pub Full time

    We are looking for enthusiastic and passionate people to join our team. We are seeking employee's with a passion for delivering a fantastic customer experience. Duties include providing excellent customer service, serving classic mixed drinks - including cocktails. You will answer questions, prepare beverages, serve food and be an approachable host...

  • Bar Staff/hosts

    5 months ago


    Southend-on-Sea, United Kingdom Kingpins Full time

    We are looking for enthusiastic and passionate people to join our team. Here at Kingpins Bowl we are seeking employee's with a passion for delivering a fantastic customer experience. Duties include serving classic mixed drinks - including cocktails, and promoting activities to our customers. You will answer questions, prepare beverages, serve food and be an...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Grosvenor Casinos Full time

    Grosvenor Casino, StocktonJob OverviewWe are seeking a part-time Food and Beverage Host to join our team at Grosvenor Casino, Stockton. As a key member of our Bar, Restaurant, and Waiting team, you will provide exceptional customer service and help create a memorable experience for our guests.Key Responsibilities Provide excellent service to customers in a...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom The Rank Group Full time

    Company OverviewGrosvenor Casino, part of The Rank Group, is a leading casino operator in the UK, offering a unique gaming and leisure experience. Our venues are committed to safer gambling and provide a memorable experience for customers.Job DescriptionWe are seeking a part-time Food and Beverage Host to join our team at Grosvenor Casino, Stockton. The...


  • Southend-on-Sea, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...


  • Southend-on-Sea, United Kingdom Kids Kingdom Full time

    Are you an out going bubbly person with a can do attitude? then look no further as this is the job for you! Kids Kingdom aims to have a happy fun workplace like no other! The job will include various responsibilities such as: - general house keeping - assisting in events/activities - general customer service - taking bookings in person & over the phone -...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Aimbridge Hospitality Full time

    **Welcome to Aimbridge Hospitality**We are a dynamic team of passionate individuals who strive to deliver exceptional guest experiences. As a Food and Beverage Assistant, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere.**Your Role**You will work closely with your team to ensure seamless service delivery,...