Reception Administrator
4 weeks ago
**Location**: Banbury, Oxfordshire, United Kingdom
- **Earnings**: £23000.00 to £26000.00
**Ellacotts **has an exciting opportunity for a **Reception **Administrator **to join our team based in **Banbury**. **You will join us on a **full time **basis (40 hr per week) and in return, you will receive a** competitive salary plus great company benefits**
**About us**:
Ellacotts is one of the fastest growing independent accounting and business advisory firms in the UK and is listed as a Top 100 Accountancy Firm by Accountancy Age.
The firm provides tailored audit, accounting, payroll, taxation and business advice across diverse sectors including academy schools, agriculture, landed estates, international, not for profit, property and development and professional services.
We work closely with our clients to deliver carefully planned, clever solutions that are bespoke to their circumstances and designed to enable their success.
**Purpose of the Role**:
To continuously provide seamless client service. Being the face of Ellacotts, demonstrating our values every day. Interacting with our clients and our people in the most positive and enthusiastic way, be that in person or over the phone.
In addition, the role will provide administrative support to various areas of the business where required.
**Main Responsibilities**:
- Receive and handle calls using Teams based software and call management systems.
- Provide seamless front of house experience for visitors and our own people.
- Preparation and ownership of meeting rooms ensuring an outstanding client experience.
- Accurately process incoming and outgoing post, deliveries, Couriers and international mail.
- Respond efficiently to administration requests from all areas of the business as and when required.
- Support HR with confidential administration as and when required.
- Ensure parking and external premises are fit for purpose and maintained in conjunction with the facilities team.
- Support users with queries regarding electronic booking system
- Support users with meeting room technology and set up
- Overall ownership of client meeting areas and staff recreation room
- Work with IT to manage electronic signing in and out technology
- Maintain and order consumables for the business
- Unlock premises ready for office opening
- Ownership of document archiving process
- Maintain basic first aider qualification
- Support HR, Administration and Facilities as and when required
**Experience Required**:
**Essential**: experience in a fast paced client facing professional environment
**Desirable**: experience within a professional services firm
**Critical Skills and Experience**:
- Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel and PowerPoint)
- Understanding of in house systems such as CRM, accounts systems and HR systems.
- Excellent telephone manner with good interpersonal and communication skills
- Ability to work under pressure and prioritise work effective and efficiently
- Accurate data inputting skills and eye for detail
- Ability to use initiative in terms of decision making
**Personal Qualities**:
- Strong presence
- Excellent communication skills
- Quickly builds rapport and trust
- Highly confidential
- Attention to detail
- Resilient and energetic
- Achiever and self-motivated
- Organised
- Creative
- Analytical - quick thinker
**Job Requirements**:
- Live within commuting distance of Banbury
- Work outside normal hours as required
- Smart business appearance
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