Customer Service Team Lead

2 weeks ago


Marlow, United Kingdom Trinity Resource Solutions Full time

This successful international company are looking for an experienced team leader to join them within their UK Operations team.

**Responsibilities**:

- Manage a team of Customer Service Agents and set clear individual and team goals
- Create an inspiring team environment and listen to team members feedback
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor the teams performance and report on metrics
- Manage calls, enquiries, orders, complaints and log all details of actions taken within the CRM system to support case management
- Communicate and coordinate with internal and third-party stake holders

**Requirements**:

- Must have 2+ years’ experience with team management and e-commerce customer service
- Experienced with CRM systems including SAP
- Thorough understanding of entire ecommerce processes from conversion to fulfilment to customer service
- Knowledge of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- Efficient with spreadsheets, manipulating data and reviewing results
- Skilled with MS Office (Excel, PowerPoint,Word)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Marlow

Reference ID: eCommerce Customer Service Team Lead



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