Service Owner

5 months ago


Exeter, United Kingdom Cognizant Full time

**Service Owner**

Remote role with visits to client site in Exeter around 1 to 2 times every fortnight.

A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement

**At this role level, you will**:

- Operate at scale and provide the connection between multidisciplinary business areas and stakeholders.
- Ensure the necessary business processes are followed.
- Participate in the governance of the service, including acting as a point of escalation for the delivery teams.
- Qwn the budget and allocate funding to areas of the service based on your decisions about priorities.
- Communicate the benefits and performance of your service.
- Be responsible for the successful operation and continuous improvement of the service.
- Accountable to work with the customer and key stakeholders to align the service with the customer needs.
- Accountable to work with the service offering Managers to develop a strategic plan and roadmap for the service.
- Working with the service offering Managers, the service Owner is accountable to define key service metrics and reporting actions plans for improvement.
- Responsible to identify opportunities to improve the service.
- Conduct weekly, monthly and Quarterly service reviews.
- Manage Service Levels.
- We are seeking a highly skilled and experienced Senior Delivery Manager to join our multinational corporation with a focus on excellence in delivery management.
- This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement in our delivery processes.

**Essential Skills**:

- Experience: Senior Experience required
- Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain
- Skills: Planning and Delivery


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