Process Owner

5 months ago

Exeter, United Kingdom EDF Limited Full time

**Process Owner**

**Do you have strong leadership and stakeholder management experience?**

**Are you motivated by leading and developing people?**

**If so, we have an exciting opportunity for a Process Owner to join our team here at EDF**

**The Opportunity**

As a Process Owner, you will play a pivotal role in defining and executing the strategic approach within Revenue Operations, aligning with overarching goals of enhancing customer and employee experiences.

You’ll work closely with the Commercial & MI team to define and monitor operational/regulatory outcomes and value creation, to drive sustainable performance (for example, a strong focus on consumption to cash).

Our number one goals are to drive the best customer and employee experience and implement solutions that allow for E2E service via the pods.

**Pay, benefits and culture**

Alongside a starting salary of £40,800 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.

Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. Occasional travel to an office may be required for meetings/team events.

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

**What you’ll be doing**

In this role, you will lead your team in leveraging data and reporting tools effectively to make informed decisions and manage performance. Promote the development of 'Self-serve' reporting and performance management, minimizing reliance on grey IT.

You’ll coach your team and create an environment that fosters continuous improvement and empowers individuals, driving development and growth. You will get involved in selection and training of new team members and growing and developing all members of your teams.

You will Represent EDFs/Retail’s interests at internal and external forums. Establish and maintain relationships with relevant stakeholders both within and outside the organization, where required.

There will also be an opportunity for you to take charge of delivering key projects, related to a number of topics, such as value creation, regulatory change, performance targets improvement.

**Who you are**
- Our industry is tough, but rewarding - you are agile, resilient, and open minded.
- Strong leader - You’ll have previous leadership experience and experience in leading the delivery of initiatives and small projects.
- Stakeholder engagement & communication - the ability to collaborate and communicate at all levels and to a wide range of audiences.
- Inspiring - Motivated by leading and developing people, you’ll strive to create an environment where everyone in your team gives their best.
- Passionate and vibrant - genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.
- Calm and resilient - testing work is what keeps you creative and motivated.
- Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things.
- Happy to make decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time. Passionate about creating a culture of empowerment.
- Open - you’re passionate about creating an environment where everyone can be themselves, all day, every day.
- An awareness of the energy industry and revenue operations/debt is desirable, but not essential if you tick all the above boxes.

**Location: Flexible/Home working - occasional travel to office**

**Join us and together we can help Britain achieve Net Zero.

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