Residential Customer Service Associate

3 weeks ago


London, United Kingdom Jackson Sims Recruitment Full time

**Job description**

Jackson Sims Recruitment are currently seeking a full time **Residential Customer Service Associate** for a permanent position student accommodation in Southeast, London.

**Key Responsibilities**:

- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases
- Participates where required in an on call roster to provide out of hours emergency support for the Community
- Chase outstanding rent arrears following rent collection procedures in meeting property targets
- Promote tenancy extensions and other revenue streams such as vending
- Look to maximise efficiency of utilities

**In order to meet our clients expectations, you must be**:

- Extremely well-presented
- Polite and well-mannered
- Diplomatic and discreet
- Proactive and enthusiastic
- A strong problem solver
- Customer orientated
- A good communicator
- Good knowledge using Microsoft software

**Hours**:Monday to Friday hours on a rotation with the team - doing 1 whole week of 0900-1800, 1000-1900 or 1100-2000. 1 to 2 Saturdays a month (with the following Monday off).

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- South East London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you happy to work within student accommodation?

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Reference ID: Student Customer Service Associate



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