Academic Student Support

3 weeks ago

Birmingham, United Kingdom Matrix Solutions International LTD Full time

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) is looking for an Academic Officer for the Birmingham branch.

Scholars School System is a national independent higher education provider, offering world class education. Taught programmes delivered in partnership with Leeds Trinity University and Central Bedfordshire College and courses ranges from Foundation Year, Higher Nationals to Undergraduate Degrees_._ Over 5000 (UK and EU) learners have successfully completed their journey in last five years and current student population is around 3000.

Our core values are very important because

1. We share a common set of values across everything we do which helps to define who we are and how we behave.

2. We put our students and our community at the heart of all that we do.

3. We foster excellence, innovation and creativity.

4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success.

5. We have high expectations of ourselves, our students and our partners.

Reports to: Assistant Academic Manager

Job purpose:

- To provide support for Academic operations, including the preparation of programming document and class management as well as effective liaison with the Lecturer.
- Coordinate with the lecturer’s schedule around students.
- To offer information on all enquiries (internal and external). This requires the person to have first-hand knowledge of all operations and activities of the department.
- Responsible for answering basic and complex queries from students and departments who have concerns about students e.g., basic queries may include providing manager with up-to-date funding information; complex queries could include concerns about a student’s well
- being.
- Work with colleagues on induction week activities for new students.
- To receive, collate and distribute all coursework for the assigned programmes.
- To act as the first point of contact in the Academic Department, to provide advice and help to all students with respect to academic issues, liaising with colleagues/Lecturer where necessary.
- To assist with registrations/enrolment of new students.
- Assigning students classes and timetables on CRM.
- Following up on student’s coursework and monitoring of student progress with lecturer, particularly regarding attendance and coursework deadlines.
- To assist the organisation of the internal and external examination boards, and to take an accurate record of the meetings.
- To assist the maintenance and updating of databases (CRM) and ensuring policies are adhered to.
- Carrying out regular student surveys and feedback to evaluate the quality and standards of live programmes.
- To work on Turnitin reliably and fairly.
- Maintain students at risk records with the outcomes of interventions.
- To maintain CRM/VLE for assigned courses, posting material and ensuring the students have the required access to them.
- Termly update of student records on CRM and files for audit purpose.
- To take part in Open Days and Visit Days to provide information to prospective students.
- Provide support and guidance to other functions of business, when and where required.
- Maintain the safeguarding and prevent duties.
- Ensure students are following the policies of the organisation, prevent strategy, ensuring safeguarding and health and safety of students like bullying, behaviour management and all rules are followed.
- Must be fully aware of all published emergency procedures.
- All members of the team have a responsibility for the welfare of our students and are expected to take ownership of any welfare issues that are raised.
- Undertake training and development, where necessary, in areas relevant to main activities and responsibilities.
- Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist other staff in planning for future work.
- To perform ad hoc additional duties assigned by the manager / departmental head.

Minimum Graduate Bachelor Degree along with transferable/flexible skills, including customer service

**Education**:

- Bachelor’s degree in a relevant academic discipline
- Experience in similar job role.

Experience & Position:

- Work experience in Education
- Involved in the validation of new programs both on undergraduate and postgraduate level
- Experience in dealing with the students.

Pay: £23,800.00 per year

**Benefits**:

- Company pension
- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Birmingham, B16 8PE: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Education Administration Occupations: 1 year (preferred)

Work Location: In person

Reference ID: SSS/AO/24

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