Service Coordinator
5 months ago
**About The Role**:
**Service Coordinator**
The Nisbets Group has an exciting opportunity for someone to join their UK Engineers business as a Service Coordinator; this is the result of a strong trading year and great things on the horizon. UK Engineers provides nationwide gas, electrical and refrigeration catering equipment service and installation and as our Service Coordinator, you will be key to ensuring our customers receive a best-in-class service by taking ownership for allocated accounts. You will get to work with a very collaborative and supportive team, who really do live and breath the true meaning of teamwork, where everyone pulls together to get things done. We would love to hear from existing Service Coordinators looking for a new challenge, or someone who has a strong customer service background with good technical problem solving skills.
To ensure you are set up for success, we are happy to discuss consider a hybrid working pattern after a period of training.
**What will I be doing as Service Coordinator?**
- Overseeing the day-to-day service calls and liaising with customers and engineers.
- Utilising service management software including Asolvi, Service Centre and Outlook.
- Manage a set of allocated accounts to ensure each job runs smoothly and provide swift resolution of issues
- You will be the main point of contact for your accounts, as well as the engineers attending the calls, providing ETA's and updates as necessary.
**About You**:
**What are we looking for in a Service Coordinator?**
- Confident user of multiple systems and able to pick up new software quickly
- Experience of working with Microsoft Office suite, especially Outlook
- Demonstrable customer service experience and a willingness to go the extra mile
- Ability to work under pressure and juggle multiple tasks
- Good problem-solving and customer resolution skills
**What can I expect working as a Service Coordinator at UK Engineers?**
- 25 days holiday with the option to earn a cash bonus based on your attendance.
- Paid overtime.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
- Charity giving, do your bit by donating to charity through salary sacrifice
**About Us**:
UK Engineers provide essential support to a range of customers from a restaurant or hotel kitchen, a chain franchise or a compact cafe; and fully understand that reliable, working kitchen equipment is essential to keeping these businesses operating with mínimal disruption. Our service and repair packages provide the assurance of an engineer at short notice. Now part of the Nisbets Group, we benefit from the support and structure that a large corporate can provide, whilst maintaining our unique and family centric approach to how we operate.
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