Service Coordinator

5 months ago


Bristol, United Kingdom HollyField Personnel Full time

**Service Coordinator**
£22,672 + £1300 Bonus

**Job Type**: Permanent / Full Time

Location: Bristol / Office Based

Hours: Monday to Friday, 40 hours per week, 8.30am to 5.00pm

Our worldwide client who is a successful family-run business, is looking to recruit a Service Coordinator. As the Service Coordinator, you will play a vital role in efficiently managing service calls, coordinating with customers, and supporting the overall operations of the Service department.

**What our client offers**:

- A competitive salary package and benefits.
- 25 days of annual leave in addition to Bank Holidays.
- Paid Birthday leave after 1 year of service.
- Enhanced Parental pay.
- Company sick pay.
- Life Assurance scheme.
- Employee Assistance Program to support health & wellbeing.
- Company Pension scheme with enhancement after 2 years of service.
- Free on-site parking.
- Annual Performance Bonus.

**Duties & Responsibilities**:

- Logging new service calls and handling customer liaison through SAP Service Module.
- Efficiently planning the schedules of allocated service technicians to meet customer requirements.
- Maintaining the SAP database, ensuring accuracy and completeness of sites and equipment records.
- Providing timely updates to customers on the status of their ongoing repairs or orders.
- Collaborating with other internal departments as necessary to ensure smooth operations.
- Assisting in general administrative duties to support the Service department's day-to-day functioning.

**Skills and Experience**:

- Previous experience in a varied administrative role within a busy environment.
- Proficiency in MS Excel, Word, and Outlook.
- Possessing a professional and courteous telephone manner with strong relationship-building abilities.
- Effective communication and teamwork skills are essential.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Highly organised with excellent prioritisation skills.
- Knowledge of SAP is desirable, but not essential, as full training will be provided.

Job Ref: ES185


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