Customer Service Consultant
7 days ago
Hours:
In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch.
**Salary**:
£24,658 Per Annum
Closing Date:
Fri, 19 Apr 2024
We are recruiting for a Customer Service Consultant within Bournemouth branch.
You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.
Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Together, you can help us build a better Society
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
Branch Life
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Is In It For You?- Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.- Holiday trading scheme allowing the ability to buy and sell additional annual leave days- Generous employer pension contributions - up to 10% per annum dependent on employee selection- Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.- There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.
What Will You Be Doing?- Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.- Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.- Proactively contacting our customers over the phone to identify and discuss their needs.- Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.- Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.- Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?- Passion about delivering exceptional customer service- Enjoy meeting new people and engaging in purposeful conversation- Work well with others, with a ‘one-team’ mindset across multiple channels.- Have excellent communication, engagement and listening skills- React fast when the day gets busy and handle a wide variety of different customers - with excellent time management- Are able to deliver outstanding customer service either from
-
Customer Service Consultant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Ageas Insurance Limited Full timeJob Title: Customer Service Consultant (Inbound)Contract Type:Permanent, full-time, or part-time optionsLocation:Fully remoteStart Date:Friday 10th February 2023Training:6-8 weeks paid training.Working Pattern:Shift work working between 8am - 8pm Monday to Friday and 8:30 - 4pm Saturday 2 in every 5 Saturdays_Salary £20,500 increasing to £21,000 in...
-
Customer Service Consultant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Ageas Insurance Limited Full timeJob Title: Customer Service Consultant - Motor ClaimsContract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation: BournemouthJoin our team and kickstart your new journey today!Customer Service Consultant - Motor Claims: Exciting...
-
Customer Service Consultant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Ageas Insurance Limited Full timeJob Title:Customer Service Consultant - Motor ClaimsTarget Start Date:Monday 29th July 2024Contract Type : Permanent, Part Time, Full Time, Job Share option availableSalary Range:£24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation:BournemouthAbout the Job Title and the Company:Looking to kickstart a career in...
-
Customer Service Consultant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Ageas Insurance Ltd Full timeJob Title: Customer Service Consultant - Motor ClaimsTarget Start Date: Monday 29th July 2024Contract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation: BournemouthJoin our latest onboarding group and start your new career.Customer...
-
Customer Service Consultant
3 weeks ago
Bournemouth, United Kingdom Ageas Insurance Limited Full time**Job Title**: Customer Service Consultant (Inbound) **Contract Type**:Permanent, full-time, or part-time options **Location**:Fully remote **Start Date**:Friday 10th February 2023 **Training**:6-8 weeks paid training. **Working Pattern**:Shift work working between 8am - 8pm Monday to Friday and 8:30 - 4pm Saturday 2 in every 5 Saturdays **_Salary £20,500...
-
Customer Service Consultant
4 weeks ago
Bournemouth, United Kingdom Ageas Insurance Limited Full timeJob Title: Customer Service Consultant - Motor ClaimsTarget Start Date: Monday 29th July 2024Contract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation: BournemouthJoin our latest onboarding group and start your new career. Customer...
-
Customer Service Consultant
4 weeks ago
Bournemouth, United Kingdom Ageas Insurance Ltd Full timeJob Title: Customer Service Consultant - Motor ClaimsTarget Start Date: Monday 29th July 2024Contract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation: BournemouthJoin our latest onboarding group and start your new career.Customer...
-
Customer Service Consultant
4 weeks ago
Bournemouth, United Kingdom Ageas Insurance Ltd Full timeJob Title: Customer Service Consultant - Motor Claims Target Start Date: Monday 29th July 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience Location: Bournemouth Join our latest onboarding group and start your new...
-
Customer Service Consultant
4 weeks ago
Bournemouth, United Kingdom Ageas Full timeJob Title: Customer Service Consultant - Motor ClaimsRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Target Start Date: Monday 29th July 2024Contract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting...
-
Customer Service Consultant
3 weeks ago
Bournemouth, United Kingdom Ageas Insurance Limited Full timeJob Title: Customer Service Consultant - Motor ClaimsTarget Start Date: Monday 29th July 2024Contract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experienceLocation: BournemouthJoin our latest onboarding group and start your new career. Customer...
-
customer service consultant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full timeCustomer Service - Motor Claims HandlerLocation - Bournemouth (Hybrid Working)Salary - £24,100 per annum (increasing to £25,600 within 18 months)Hours - 37 1⁄2 hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)Are you ready to be the reassuring voice our...
-
Customer Services Consultant
3 weeks ago
Bournemouth, United Kingdom Akkodis Full time**FINTECH CUSTOMER SERVICE CLIENT MANAGEMENT** I'm working with a speedily growing financial technology company looking to add a consultant to their client services and onboarding team. This is a great time to join this firm, working with some of the top clients on the market while enjoying the boomof the community and culture led company. To be successful...
-
Sales Consultant
2 weeks ago
Bournemouth, United Kingdom Service Care Full timeSeeking Driven Outbound Sales Consultants for an Unforgettable Experience in Bournemouth! We are thrilled to announce an exciting opportunity with a rapidly growing start-up sales company in Bournemouth. They are actively searching for ambitious and results-oriented Sales Consultants to join their expanding team. If you have a passion for the thrill of the...
-
Customer Services Assistant
3 weeks ago
Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Assistant Customer Services Assistant Bournemouth Hospital | Full Time | Permanent | 37.5 hours per week £20,000 per annum Join us as a Customer Services Assistant in our Bournemouth Hospital and continue to play your part in building a healthier nation. Nuffield Health Bournemouth Hospital At Nuffield Health Bournemouth...
-
Customer Service Consultant
4 weeks ago
Bournemouth, Dorset, United Kingdom Ageas Full timeJob Title: Customer Service Consultant - Motor Claims Target Start Date: Monday 29th July 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience Location: Bournemouth Join our latest onboarding group and start your new career. ...
-
Customer Services Assistant
3 weeks ago
Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Assistant **Customer Services Assistant** Bournemouth Hospital | Sales and Business Development | Permanent | Full Time £23,419.50 per annum 37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you...
-
Customer Services Assistant
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICECustomer Services AssistantCustomer Services AssistantBournemouth Hospital | Marketing | Permanent | Part Time |15 Hours Per Week | £20,000 pro rata Per AnnumJoin us as a Customer Services Assistant in our Bournemouth Hospital and continue to play your part in building a healthier nation.The OpportunityAs our Customer Services Assistant you...
-
Customer Service Executive
4 weeks ago
Bournemouth, United Kingdom Crisis24 Full timeAbout Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...
-
Customer Services Support
4 weeks ago
Bournemouth, United Kingdom Oyster Recruitment Limited Full timeOur client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support andoffer outstanding customer solutions. This is an exciting time to join their team and to learn the...
-
Customer Service Executive
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Crisis24 Full timeAbout Crisis24Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...
