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Repairs Call Handler

3 months ago

Portsmouth, United Kingdom Parker Jones Group Full time

**Job Title: Repairs Call Handler (Maintenance)**

**Location: Portsmouth, United Kingdom**

**Salary: £23,394**

**Key Responsibilities**:

- Coordinating and dispatching repair requests to the appropriate maintenance team members and ensuring that all work orders are processed and completed in a timely and efficient manner.
- Maintaining accurate and up-to-date records of all repair requests, including the status of each request and any relevant notes or updates.
- Providing administrative support to the maintenance team, including preparing reports, updating databases, and completing other tasks as required.
- Collaborating with other departments and stakeholders to ensure that customer needs and expectations are met, and that service level agreements are adhered to.
- Identifying areas for improvement and making recommendations to management to enhance our service delivery and customer satisfaction.

**Requirements**:

- Previous experience working in a call center or customer service environment, preferably in the maintenance or construction industry.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with a diverse range of stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage competing priorities in a fast-paced environment.
- A high level of attention to detail and accuracy, with the ability to maintain detailed and accurate records.
- Knowledge of basic maintenance and repair procedures would be an advantage.

**Salary**: £23,394.00 per year

Ability to commute/relocate:

- Portsmouth, Hampshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person