Single Point of Access Call Handler Team

6 months ago

Wallsend, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

Team members for the Single Point of Access service support the district nursing and unplanned community response team, providing a mixture of call handling and administrative duties. The District Nursing and Unplanned Community Response Team deliver District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.

Based in the offices at CBX a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Liberty, PAS, System 1, Nerve centre, Outlook and Microsoft Office.

We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.

This post is to work weekends plus bank holidays.

To act as a first point of contact for service users, health professionals and other organisations wishing to access the service.

To support the team in the day to day running and maintenance of the Urgent Care Response Team by providing a high quality comprehensive secretarial and administrative support.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Call handling and admin support.

Regularly have contact with visitors and the wider general public and be able to communicate in the most appropriate format the remit of the service.

The post holder will demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships ensuring consistent information is provided across the client pathway.

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